Vintage Buying Agent - Part Time

About the team:

Vintage Cash Cow is a dynamic and rapidly expanding company at the forefront of the vintage goods industry. Committed to continuous growth were on a mission to revolutionise how unwanted valuables are bought and rehomed. Join our established Buying Team made up of dedicated individuals as we strive always to deliver outstanding customer experiences.

About the role:

Are you passionate about delivering unparalleled customer service Are you driven by the challenge of meeting sales targets while ensuring customer satisfaction As a Vintage Buying Agent youll play a pivotal role in our growth and expansion. With our unwavering support for personal development and the opportunity to venture into new markets this role is tailormade for sales and vintage enthusiasts who thrive on delivering exceptional service.

Key Goals and Objectives:

• Provide exceptional customer service throughout the buying process

• Meet daily call targets and core KPIs to drive sales performance

• Contribute to the continuous growth and expansion of the business whilst always looking for ways to become more efficient and improve

• Cultivate an upbeat working environment with the team

Key responsibilities:

• Handling both inbound and outbound calls regarding the appraisal of customers items

• Addressing customer queries promptly and effectively

• Collaborating with various departments to ensure a seamless and effortless customer experience

• Working collaboratively within a small team to achieve collective targets

• Demonstrating adaptability and openness to developing and learning new skills

• Thriving in a fastpaced environment by proactively resolving issues and using your initiative to problemsolve

• Fostering a positive team environment and contributing to a harmonious working environment

Essential skills and experience:

• Previous experience in a sales contact centre environment

• Track record of meeting both team and individual targets and KPIs

• Proficiency in using internal CRM systems

• Strong objectionhandling skills to overcome customer hesitations and objections

• Clear and polite telephone manner to deliver exceptional service to all of our customers

• Excellent communication skills

• Ability to work collaboratively within a team to achieve common goals

The Details:

• LocationofWork:
  • Hybrid Working
    • Pure Offices Morley LS27 7LE.
• Salary:
  • Starting salary 11250
  • Part Time Permanent role (0.5 FTE)
• Benefits:
  • Be part of a rapidly growing company with so many opportunities to progress!
  • Free lunch tea coffee and snacks every day
  • 25 days annual leave
  • Cycle to work scheme
  • Medicash
  • 2 Community/ Charity days per year
  • Oliva Mental Health
  • Monthly contribution towards your gym membership
  • Regular socials and events

At Vintage Cash Cow we prioritise inclusivity and collaboration among departments to promote knowledge and expertise. We welcome individuals who value these principles and are ready to make a valuable contribution.

About Vintage Cash Cow

Theres an elephant in the boardroom. The unchecked consumption constant growth and focus on buying new is not an option in tomorrows market. Companies around the world must stop their reliance on finite resources that cant keep coming out of the ground. Changing consumer behaviour is demanding companies change; less new fewer shortlife items more reCommerce more reuse and more recycling. The costofliving crisis is catalysing and accelerating this change; its simply cheaper to do the right thing.

Youll know that buying and selling old and vintage items isnt easy for most people so weve set out to change that. Vintage Cash Cow is on a mission to become the leading brand for buying and selling all things vintage valuable and occasionally peculiar. By delivering unrivalled convenience and care with our fair trustworthy and personal service we believe we can own this space in the UK and overseas.

We arent doing this entirely alone. Weve raised VC investment from Dutch Founders Fund and Airbridge Equity Partners including from the founders of WeTransfer Just Eat Benelux and TreatWell. With their support and our unwavering commitment to changing the game for good globally this role is an exciting opportunity to join a brand primed for liftoff.