Venue Manager 402
Venue Manager 402
Posted on :
04-04-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-04-2024
Job Description
Req ID : 2691610
Employer: Sindalah Island Neom
Sindalah is a premier island destination for yacht owners the wealthy and exclusive getaway seekers in a unique relaxed yet vibrant atmosphere. Sindalah aims to capture the spirit of glamour exclusivity and luxury to create a destination renowned for its vibrant and exquisite ambiance glamorous experiences and exemplary standards.
Destination Island for the ultrahighnetworth Saudi and International community is holding a few upscale to ultraluxury resorts a beach club a yacht club a golf course and clubhouse serviced apartments and much more.
The brightest minds in the world are coming together to build a better future; a dream where as citizens of the future we are adding significant value to our environment and the world beyond NEOM.
And you have an opportunity to become a part of this amazing project!
Location: Sindalah Island Saudi Arabia
Contract: 1224 months
Joining date: within one month (once documents are ready)
Working hours: 6 days weekly 910 hours per day including 1 hour break
Position: Venue Manager
Salary:SAR (USD)
Company Provides:
Accommodation
Transportation
Airplane tickets
Medical insurance & life insurance
Annual leave
Public Holidays
Duty Meals
Requirements:
• 10 Years experience in a managerial role within the hospitality or events industry.
• Bachelor’s degree in business management hospitality or related field preferred
• Excellent interpersonal written and verbal communication skills with the ability to communicate in English (mandatory) Arabic (preferred) and other languages (preferred)
• Excellent problemsolving multitasking and conflictmanagement skills with a principled approach to understanding problems and opportunities to inform decisionmaking
• Proven experience as a Venue Manager or similar role.
• Strong leadership and team management abilities.
• Exceptional customer service skills and a track record of successful guest hospitality service
• Maintain a working knowledge in the area of guest accessibility (ADA)
• Consistent punctual and regular attendance as a key member of the Guest Relations team with the ability to work flexible hours including weekends and holidays
• Proficiency with Microsoft Office Suite programs (Excel Word Outlook) and computer literacy
• Experience with ticketing and booking systems is a plus.
• Experience with Salesforce Microsoft Dynamics or other CRM is a plus.
• Strong sense of responsibility and professional presentation.
• Strong organizational skills to maintain an orderly reception area and effectively manage appointment schedules and administrative tasks.
• Ability to handle stress and stay calm under pressure.
• Knowledge of health and safety regulations.
• Flexibility to work evenings and weekends as required.
Key Responsibilities:
• Manage all aspects of the venue including staffing operations and guest service.
• Plan and coordinate operations in the venue ensuring smooth guest journey and service delivery.
• Responding to guests' needs and anticipating their unstated ones through authentic interactions and guest handling throughout their visit to the venue
• Ensure customer satisfaction by handling complaints and queries escalated to this level carrying out route cause analysis to understand the reason the issue got escalated to this level and how to avoid it in the future.
• Capture lessons learned that can be utilized to improve and optimize services and strengthen guest
satisfaction.
• Work with internal and external stakeholders to ensure all aspects of the venue are ready at any
given time.
• Encourage issue resolution at the lowest level possible and act as the top escalation line for the whole mainland lounge airport or onisland welcome center.
• Lead the development and implementation of all venuerelated policies procedures and plans.
• Ensure that the venue team is carrying out all necessary readiness checks to confirm that the venue is operational and can welcome guests.
• Drive excellence and continuous improvement providing correctives to operations where necessary.
• Oversee the maintenance and repair of the venue and its equipment.
• Ensure all legal and safety requirements are adhered to and the venue meets all health and safety regulations.
• Handle any other duties as assigned by senior management.
Sindalah is a premier island destination for yacht owners the wealthy and exclusive getaway seekers in a unique relaxed yet vibrant atmosphere. Sindalah aims to capture the spirit of glamour exclusivity and luxury to create a destination renowned for its vibrant and exquisite ambiance glamorous experiences and exemplary standards.
Destination Island for the ultrahighnetworth Saudi and International community is holding a few upscale to ultraluxury resorts a beach club a yacht club a golf course and clubhouse serviced apartments and much more.
The brightest minds in the world are coming together to build a better future; a dream where as citizens of the future we are adding significant value to our environment and the world beyond NEOM.
And you have an opportunity to become a part of this amazing project!
Location: Sindalah Island Saudi Arabia
Contract: 1224 months
Joining date: within one month (once documents are ready)
Working hours: 6 days weekly 910 hours per day including 1 hour break
Position: Venue Manager
Salary:SAR (USD)
Company Provides:
Accommodation
Transportation
Airplane tickets
Medical insurance & life insurance
Annual leave
Public Holidays
Duty Meals
Requirements:
• 10 Years experience in a managerial role within the hospitality or events industry.
• Bachelor’s degree in business management hospitality or related field preferred
• Excellent interpersonal written and verbal communication skills with the ability to communicate in English (mandatory) Arabic (preferred) and other languages (preferred)
• Excellent problemsolving multitasking and conflictmanagement skills with a principled approach to understanding problems and opportunities to inform decisionmaking
• Proven experience as a Venue Manager or similar role.
• Strong leadership and team management abilities.
• Exceptional customer service skills and a track record of successful guest hospitality service
• Maintain a working knowledge in the area of guest accessibility (ADA)
• Consistent punctual and regular attendance as a key member of the Guest Relations team with the ability to work flexible hours including weekends and holidays
• Proficiency with Microsoft Office Suite programs (Excel Word Outlook) and computer literacy
• Experience with ticketing and booking systems is a plus.
• Experience with Salesforce Microsoft Dynamics or other CRM is a plus.
• Strong sense of responsibility and professional presentation.
• Strong organizational skills to maintain an orderly reception area and effectively manage appointment schedules and administrative tasks.
• Ability to handle stress and stay calm under pressure.
• Knowledge of health and safety regulations.
• Flexibility to work evenings and weekends as required.
Key Responsibilities:
• Manage all aspects of the venue including staffing operations and guest service.
• Plan and coordinate operations in the venue ensuring smooth guest journey and service delivery.
• Responding to guests' needs and anticipating their unstated ones through authentic interactions and guest handling throughout their visit to the venue
• Ensure customer satisfaction by handling complaints and queries escalated to this level carrying out route cause analysis to understand the reason the issue got escalated to this level and how to avoid it in the future.
• Capture lessons learned that can be utilized to improve and optimize services and strengthen guest
satisfaction.
• Work with internal and external stakeholders to ensure all aspects of the venue are ready at any
given time.
• Encourage issue resolution at the lowest level possible and act as the top escalation line for the whole mainland lounge airport or onisland welcome center.
• Lead the development and implementation of all venuerelated policies procedures and plans.
• Ensure that the venue team is carrying out all necessary readiness checks to confirm that the venue is operational and can welcome guests.
• Drive excellence and continuous improvement providing correctives to operations where necessary.
• Oversee the maintenance and repair of the venue and its equipment.
• Ensure all legal and safety requirements are adhered to and the venue meets all health and safety regulations.
• Handle any other duties as assigned by senior management.
Employment Type
Full Time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
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