Job Description
Responsibilities
What you get to do in this role:
Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products
Apply and adapt appropriate research techniques and methods for specific project needs
Engage with customers to understand their unique needs for our products including defining and synthesizing user types use cases and specific UX opportunities
Partner with Product Managers and Designers to influence product strategy and roadmaps
Validate feature and design direction through participatory design early concept testing formative and summative usability testing.
Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.
Communicate findings through artifacts such as specific user segments persona frameworks jobs to be done user journeys task analyses etc
Provide mentorship to other members of the team and champion the discipline across the organization
Qualifications
7 years of work experience applying and conducting customercentered research. Master degree or PhD is a bonus
Experience developing insightful probing questions that resonate with both highly technical individuals through business minded endusers using enterprise software
In depth knowledge of user interface design usability evaluation techniques task analysis and experimental design
Experience with the creation and execution of online surveys as well as rich qualitative research techniques
Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders.
The ability to learn new technical concepts quickly
Experience coaching and mentoring more junior team members contributing to their growth
ux research,design research,qualitative research,quantitative research,qualitative & quantitative research methodologies