UX Architect

We are on a mission to reinvent the future of care, so communities are supported to thrive, and all members of the care ecosystem are valued.

Adult social care is in crisis. Despite unprecedented demand, the care sector is under-resourced, stigmatised and undervalued. The pandemic and cost of living crisis have increased strain on community services and the burden on informal family carers is immense. Demand continues to accelerate, far outstripping supply. The root cause is that people don t like the roles on offer in the current time-and-task, command-and-control model of delivering care. This crisis shows no sign of slowing.

At BelleVie we are treating the root causes of the care crisis, through a radical new way of working which is built on strong communities, thriving relationships and technology that drives efficiencies, resulting in better outcomes for all.

We are bringing life and energy back to the care sector. Our teams build communities that care and focus on people, not tasks. We care about people s needs, hopes, desires and fears. Care is about supporting a life well lived, it s work with meaning, not just a job.

Inspired by the success of the Dutch Buurtzorg model, BelleVie operates self-managing teams of care workers who work together to serve their local neighbourhood. This innovative and new model is enabled and scaled by our proprietary Wellbeing OS technology platform and funded by a monthly subscription. Alongside this is our custom built marketplace tech platform that will enable those that find sourcing trusted home services a challenge to access a curated marketplace of vetted partners, further enabling them to live better lives, independently for longer at home.

BelleVie has already achieved great success since launching in 2019, with 95% of supported families highly recommending us and multiple national awards to our name. We are embarking on a rapid growth phase to scale our model, building on our experience from our pioneer teams in the Thames Valley and North East.

We are looking for an experienced UX Architect to define an optimised structure for our current and future digital estate. This will be for an initial 3 month contract to understand how users will interact across our suite of digital products, and how we transform sometimes complex flows into simple and enjoyable user experiences. These users include care workers, our leadership team and the families of the people we support.

Our software is built in-house by a small, friendly and dynamic product team. This role will work with the team to recommend how they optimise the current user experience and lay out the blueprint for structuring new products on the roadmap. The user journeys will cover digital touchpoints from web applications, apps, SMS, Slack and email as well as face to face interactions.

The UX Architect will:

• Lead a cross-team project to review and evaluate the current BelleVie digital estate and identify priority areas for improvement

• Get under the skin of BelleVie s vision and brand to really understand how BelleVie is reinventing the future of care

• Conduct discovery workshops with stakeholders, internal teams and users

• Produce user journey flows which identify potential and current user pain points and propose approaches to tackling these

• Collaborate with the Product team to review the 5 year product roadmap and define a 'future state' of the BelleVie user experience, including existing and future digital products

• Present a final User Experience Map illustrating your recommendations for the ideal future User Experience for BelleVie digital estate and it's users, and how to get there

• Define information architecture and content hierarchies for each BelleVie digital product with recommendations for how we implement

• Share your conceptual thinking and ideas by presenting your work and and thinking with the wider team

The person we are looking for will have:

• A passion for work that has purpose

• Proven experience as a UX Architect with a strong portfolio showcasing successful projects

• The ability to engage the team and secure buy-in and support for change and improvement

• Proficiency in design and prototyping tools such as Sketch, Figma, Adobe XD, or similar

• Knowledge of usability principles, user-centred design, and human-computer interaction

• Familiarity with web and mobile design trends, technologies, and best practices

• Strong problem-solving skills and the ability to think creatively

• Excellent communication and presentation skills

• Experience with user research methodologies and usability testing

• Knowledge of accessibility standards

The contract

• This role is a short term contract, initially for 3 months

• 550 - 650/day depending on experience

Skills :