User Researcher

At Viaplay Group we entertain millions of people every day through our streaming services radio networks TV channels and production studios. We believe in the power of content not just as a way of telling stories and touching lives but also expanding worlds.

Were looking for the best people to join us on our journey. Right now were searching for a UserResearcher forour Stockholmoffice are you ready to hit play on an exciting career change

The role

In this role you will be responsible for driving the usercentered design research within the Product Area: Customer Segments. The Product area consists of four product teams with established missions contributing to increased customer satisfaction and lifetime within the customer segments and sports area. You are expected to run all sorts of user research to help drive both long and shortterm product decisions. You will work closely with a Product Analyst to combine quant & qual data into actionable insights.

Some of your responsibilities will include:

• Plan and conduct user experience research throughout the design process from generative to evaluative studies
• Analyse and synthesise research results to generate insights that influence the development of our products and services
• Communicate customer insights to teams and stakeholders through the best suitable format such as personas customer journeys workshops and reports
• Inspire and coach crossfunctional teams in conducting their own research
• Utilize both datadriven and userdriven insights to drive product decisions
• Facilitate user research across multiple platforms including iOS Android web and big screens
• Work closely with development teams Product Managers Researchers Product Analysts and Designers to maximize customer value and enhance research operations

What were looking for

We understand you may feel confident ticking certain boxes more than others and thats why we always keep an open mind in our recruitment process. But in order to thrive in this role we do believe youll have at least some experience in the following:

• You have solid experience working with mixed methods are passionate about customers needs and have a strong understanding of the product development process and the value of working in a data and insightdriven manner
• We believe you have a wide toolkit of qualitative research methods that you can decisively apply depending on the problem space at hand
• Previous experience working together with crossfunctional product teams and understanding the iterative processes to continuously improve the experience for users
• Experience with leading user research projects for products on multiple platforms and with a good understanding of best practices and UX guidelines (such as iOS Android web and big screens)
• You are a great communicator who can advocate for users and their needs within the organization. You are selforganized and proactive as a person and dont mind finding ways to reach your goals
• Has an educational background in psychology anthropology sociology humancomputer interaction or a deep experience in conducting user research in product organizations

Our offering

• Weve got the basics covered (and then some)! 30 days of paid vacation every year and extra compensation on top of a parental pay lift.
• Your wellbeing matters. We have an attractive pension and insurance scheme with full health care coverage should you need it.
• A safe space to grow and upskill with the freedom to try new things in autonomous teams. Our learning culture puts you in the drivers seat of your own development while always making sure you feel supported with regular knowledgesharing sessions technical training mentorship opportunities and peertopeer networks.
• An innovative environment with Hack Days once a year. This weeklong initiative allows you to think outside the box and deliver creative technical solutions that (more often than not) go on to be implemented either in our product or our ways of working.
• Entertainment is what we love and entertainment is what we do. So unlimited access to Viaplay seems only fair for you to get to know the product including live sports & pay per view events new release movie rentals linear channels and more.

Hit play today

If this feels like your kind of challenge make sure you apply by attaching your CV here you may also want to add your LinkedIn profile. Please dont send us your application via email because we wont be able to accept it. We do however welcome any questions you may have about this particular position.

Want to learn more about who we are and what we do Check out our careers page or follow us on Instagram! Were only ever a few clicks away.