User Experience UX Researcher

Client: State of Michigan
Job Title: User Experience (UX) Researcher
Duration: 6 Months
Start Date: ASAP
Location: Lansing MI 48933 (Hybrid)
Position Type: Contract
Interview Process: First Round WebCam Interview and Second InPerson Interview
Ceipal ID: SMIUX904RP
Client ID: 127904

Short Description:

• The State of Michigan is working to transform how our community interacts with state government.
• As a UX researcher you will join the Office of Continuous Improvement a HumanCentered Design program working on enhancing the customer journey of highimpact projects across all of state government.
• You will collaborate closely with business stakeholders developers and designers and be a voice for our users.
• You will be involved in conducting upfront user research and sharing feedback with the agency program.
• As a UX researcher you will be responsible for helping define and drive the design of state services or applications.
• You will reveal what our users need from our services by conducting research working with cross functional teams and performing usability studies.
• These responsibilities also include inspiring change delivering oral and written presentations evaluating qualitative and quantitative data and helping the UX team better understand what would make a users experience more intuitive and seamless.

Required Experience:

• Five or more years of UX research experience.
• Strong understanding of UI Design.
• Experience with Creating wireframes and prototypes and using various tools (Figma Sketch or equivalent).
• Experience with creating user personas and user journey maps.
• Experience with empathy mapping development.
• Experience with leading user workshops and facilitating sessions.
• Experience with generating insights from data and effectively sharing research results.
• Experience with planning and conducting usability testing.
• Experience with researchrelated tasks including research planning evaluating and iteration.
• Experience with formulating specific answerable and practical questions.
• Experience with collaborating effectively with stakeholders and acting as a strategic partner in decisions.
• Experience with remote testing tools.
• Experience with creating formal presentations and userfinding reports
• Experience with presenting findings and recommendations to executive sponsors and business stakeholders

Responsibilities:

• Lead and colead primary and secondary user research by facilitating workshops interviews focus groups and usability testing.
• Plan and implement user research strategies and methodologies.
• Organize and evaluate quantitative and qualitative research.
• Conduct market and ethnographic research. approaches. problems.
• Work with crossfunctional teams to identify and evaluate research topics and Challenge the status quo and propose innovative solutions to complex business
• Present and promote research findings to program owners and business stakeholders.
• Ask questions gather data and analyze data.
• Use a diverse set of UX research tools.