User Experience Specialist

• Responsibilities for this position include:
  
• Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct usability testing
  
• Elicit business goals and user needs from stakeholders
  
• Facilitate customer discovery sessions
  
• Create Conceptual Models, Journey Maps, Personas and Scenarios of Use
  
• Create and refine screen prototypes
  
• Document user requirements, screen designs, and design recommendations
  
• Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer on a daily basis
  

• UX Master Certification (NNG)
  
• UX Design Immersive (General Assembly)
  

• User Experience (UX),
  
• User Interface (UI) design,
  
• User research,
  
• Requirements gathering,
  
• Data analysis,
  
• Design thinking,
  
• Collaboration,
  
• Responsive design,
  
• Accessibility/508 Knowledge
  

Requirements

Minimum knowledge, skills, abilities needed.

• Bachelors degree and 8 Years of relevant work experience OR Masters degree and 6 Years of relevant work experience as a User Experience Specialist or a minimum of 12 years related experience in lieu of a degree.
  
• Minimum of 6 years of direct Interaction/Interface design experience in User-Centered Methods and User Analysis
  
• Minimum of 6 years of experience documenting user requirements, screen designs, and design recommendations
  
• Minimum of 4 years of experience in designing and conducting formative usability tests in both formal and informal settings
  
• Minimum of 4 years of experience preparing and presenting findings and recommendations in small and large group settings
  
• Must provide a digital portfolio of design work for review
  
• Must be able to obtain a US Public Trust
  

Preferred Qualifications:

Candidates with these skills will be given preferential consideration.

• Experience using Axure RP prototyping software
  
• Experience with AdobeXD prototyping software
  
• Experience with Pega and /or ServiceNow plaforms
  
• Experience with the Agile/Scrum methodology
  
• Understanding of responsive design
  
• Prior experience supporting government agencies
  
• Understanding of Section 508 and its requirements regarding design