Urgently Hiring IT H....
Urgently Hiring IT Helpdesk Specialist
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2508710
IT Helpdesk Specialist
Showcase is seeking an IT Helpdesk Specialist who can provide firstlevel support to endusers and maintain computer hardware software and perform upgrades. The ideal candidate will be responsible for the daytoday operation of all PCs and peripherals whether standalone or networked.
Responsibilities:
Respond to requests for technical assistance in person via phone chat or email
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions via the ticketing system
Administer help desk software identifying and notifying IT management regarding stale or unassigned tickets. Assign tickets where possible
Follow up with users to ensure complete resolution of issues
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Escalate technical problems with Local Area Networks and Wide Area networks and Servers
Inform management of recurring problems
Stay current with system information changes and updates
Maintain an inventory of spare computers monitors phones cables chargers etc.
Identify any IT supplies and spare equipment needed to maintain an available inventory
Requirements:
Minimum 6 months to 1 year of experience in a firstlevel IT helpdesk support role
College or University degree in Computer Science or equivalent
Ability to communicate verbal and written information in a clear friendly detailed and informative manner.
PC Hardware printer RF Gun experience setup configure repair debit machines
Experience providing support in Point of sales systems is a desired asset
Desktop Support experience with MS Windows 7 8 10
User support for MS Office
Troubleshooting email problems working with archiving PST/OST
Intermediate experience with Active Directory including GPO management
General knowledge and experience with network connectivity switches routers etc.
Experience troubleshooting desktops laptop printers network drives etc.
Experience using a central management ticket solution with inventory and asset management
VOIP Knowledge is an asset
Teamoriented player.
Great ontime attendance record.
Strong work ethic. SelfStarter.
Ability to multitask
If you are an experienced IT Helpdesk Specialist with a passion for providing topnotch technical support we encourage you to apply.
As one of the worlds largest retailers of its kind Showcase Home of the Hottest Trends has 150 permanent stores in North Americas best shopping centres. Showcase offers the most fun interactive new and unique products ever all in a retail environment where you can try it before you buy it. We call it retailtainment! Founded in 1994 in Edmonton Alberta Showcase now is coasttocoast in every major market across Canada now expanding in the USA.
it,troubleshooting,cables
Employment Type
Full Time
Key Skills
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