UPG - AC

• Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/ Institutes such as IIITB NIMMS IMT Ghaziabad Deakin Business School IITM Liverpool Business Scholl MICA.
• Providing in depth information to prospective learners this includes counselling through phone email chat and social media.
• Identifying references through the existing customer base to increase the sales pipeline.
• Details pertaining to lead discussions & conversion should be updated real time on CRM (Salesforce) software.
• Responsible for Adherence of the inside sales process tools and data management.
• Meet and overachieve the given weekly monthly and quarterly target in terms of revenue as well as number of enrolments.
• Handle Objections and Price Negotiations in order to generate Sales Revenue.
• Maintain Effective communication till the time learner is onboarded.

• Excellent written and spoken communication skills (English proficiency).
• Strong sales bent of mind in order to understand and effectively communicate what upGrad is offering to its prospective students and close applications.
• Approachable and vibrant personality.
• Ability to approach any situation with patience and very strong empathy.
• Passion to deliver the highest levels of customer service at all times.
• Must be a team player with the ability to work independently prioritize tasks and meet targets/deadlines.
• Basic proficiency in MS Office Suite (Outlook Word Excel) is preferable.

• Industry target BPO/KPO
• Should be a Graduate/PG
• Must have Minimum 1 Year of relevant experience
• If candidate stays out of Delhi candidate should be open for relocation.
• Excellent Communications.

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