Unified Communication Lead

Technology Brief

Telephony Infrastructure (Cisco Avaya MS Teams)

Experience with video content sharing and collaboration tools (MS Teams)

Experience with voice and video infrastructure tools & components (Cisco Microsoft Avaya etc.)

Knowledge of networking and network security stack (Web Proxy SSL decryption )At least three questions and answers for musttohave skills.

Technical/Functional Skills MUST HAVE SKILLS

Telephony Infrastructure (Cisco Avaya MS Teams)

Experience with video content sharing and collaboration tools (MS Teams)

Experience with voice and video infrastructure tools & components (Cisco Microsoft Avaya etc.)

Knowledge of networking and network security stack (Web Proxy SSL decryption )

Roles & Responsibilities

Manage a team of engineers and operations staff to ensure reliable operation of all unified communications voice and video systems to include on premise infrastructure as well as cloudbased services.
Maintain and troubleshoot unified communication infrastructure including servers gateways routers switches handsets and other related devices.
Work closely with other departments such as network engineering application development and cyber security to deliver integrated solutions and enhance enduser experience.
Develop and document standard operating procedures installation guides user manuals and training materials to support unified communication systems.
Implement engineering plans for voice and video communications services conference room technologies and collaboration experiences.
Collaborate with other departments to ensure that all voice and video communications services are integrated with other business systems.
Evaluate unified communication solutions based on cost performance security scalability and usability criteria and make recommendations for improvements or replacement.
Develop and maintain budgets for all unified communications systems.
Ensure that all unified communications systems are secure and meet regulatory requirements.
Bachelors degree in Computer Science Information Technology or a related field.
10 years of experience in unified communications network engineering and operations
Strong knowledge of voice and video communications systems conference room technologies and collaboration tools.
Experience managing engineers and operations staff.
Excellent communication and interpersonal skills.
Strong troubleshooting problemsolving and analytical skills.
Ability to work independently and as part of a team.
Experience with Telephony Infrastructure (Cisco Avaya MS Teams)
Experience with video content sharing and collaboration tools (MS Teams)
Experience with social networking and messaging tools (Yammer Slack MS Teams)
Experience with voice and video infrastructure tools & components (Cisco Microsoft Avaya etc.)
ITIL certified

Strong knowledge of voice and video communications systems conference room technologies and collaboration tools.

Strong troubleshooting problemsolving and analytical skills.

Ability to work independently and as part of a team.

Experience with