Employer Active
- USA
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description:
Proficiency across the Webex suite of products
Cisco Certification CCNP Collaboration
Intermediate level IP networking knowledge
Strong understanding of hybrid Webex/UCC environments including O365 on cloud
Write Standard Operating Procedures and Knowledge Articles as needed for support staff
Be able to troubleshoot Cisco UC system including
o Webex Control Hub
o Cisco Directory Connector
o Proficient with use of tools including Wbx Tracer Wireshark and Fiddler
o Monitoring Webex components health
o parsing through system logs to troubleshoot issues
Knowledgeable with Quality of Service as applicable to UCC
Security concepts knowledge
o Be able to act on certificate expirations CSR generation etc.
Enhancement abilities
o Scripting
o REST/XML API familiarity
o Ability to implement BOTs
Full Time