Tririga Training Analyst

IBM TRIRIGA is an integrated workplace management solution (IWMS) that includes modules designed to accommodate the needs of operational financial and environmental performance. It is commonly used in Real Estate Management.

If we are struggling finding Tririga on candidate resumes we can search for other similar tools see below.
Alternatives to IBM TRIRIGA:

SAP ECC (Legacy)

iOFFICE.

FMS:Workplace

Oracle Primavera Unifier Facilities and Asset Managements.

Nuvolo Connected Workplace

Planon

Manhattan (Legacy)

Tririga Training Analyst
CVS Health

12 months contract

Hybrid Onsite Woonsocket RI

POSITION SUMMARY: The Training Analyst role for TRIRIGA plays a key role in ensuring the TRIRIGA system is fully supported users are properly trained and enhancements thoroughly tested and communicated.

PRIMARY DUTIES AND RESPONSIBILITIES:

Responsibilities

% Time

1. User Base Support and Followup Internal and External

• Support both internal and external users with issues and questions related to the execution of activities in the system
• Maintenance of dedicated support email box and triage/resolution of issues
• Use of JIRA system for issues needing assistance via ticket intake followup and resolution

35%

1. Identification of defects and enhancements

• Identify and report system defects conduct ticket intake and followup with both IT and users to ensure fixes are appropriately resolved and communicated
• Identify and conduct ticket intake for necessary enhancements and track through development UAT and deployment
• Conduct extensive UAT testing on fixes and enhancements as needed

15%

1. Training

• Create and update training materials as needed to reflect new enhancements as well as system and platform upgrades.
• Conduct training sessions (minimum of 5 per month) for both new and existing users based on role and organization needs.
• Work with various departments to create group trainings and trainthetrainer materials
• Maintain Training Libraries with updated materials and FAQs
• Parther with Document Controller to ensure all documentation is kept uptodate on Department Portal

40%

1. Other duties

• Create and communicate Tips and Tricks Newsletter on a quarterly basis
• Attend weekly enhancement meetings and other TRIRIGA related meetings
• Assist with Membership Matrix maintenance and Org related changes

10%

REQUIRED SKILLS: In order of importance list specific skills or talents that a qualified incumbent should possess (i.e. management of large staff computer applications subject knowledge etc.)

1. Ability to prioritize multiple tasks within a fastpaced environment

1. Strong written and verbal skills
2. Strong presentation skills with the ability to effectively train large groups
3. Proficiency with IBM TRIRIGA (Preferred)
4. Ability to work independently proactively and take initiative
5. Excellent computer skills with emphasis on Microsoft Outlook Excel Word PowerPoint and Adobe Acrobat Professional
6. Ability to work with a high degree of accuracy in a fastpaced environment and ability to adapt to change quickly

Nice to have:

• Domain experience in Real Estate