Travel Tours Guru

MAIN DUTIES AND RESPONSIBILITIES

Provide excellent customer service by answering their queries and provide them with information about all tours travel and relevant information.

Assist customers with all their travel and Madventures tour bookings.

Handle customer complaints and resolve them in a timely manner

Keep up to date with all Madventures tours and latest travel trends learn extensively about Madventures to become a Guru

Operate Madventures tours and ensuring the safety of the tour participants at all times

Tours Guide

Organize and guide tours.

Ensure the safety of the tour participants including safety briefs and taking the appropriate action to ensure accidents are prevented

Provide accurate informative and fun information on all Madventure tours to enhance the experience of our customers

Update product price tables and Breakeven analyses for all Travel & Tour products.

Respecting local customs and traditions. Providing customers with knowledge of these including dress codes language and cultural practices

Travel & Tour Desk Operations

Operations of a Madventures tour desks in your property for the assigned amount of hours by your department head

Drive sales for Mad Monkey tours third party tours and travel services to inhouse and walkin guests.

Support Guest Experience team to promote and collect payments for nightly events.

Maintain records of each sale and customer details for administrative purposes

Manage Travel & Tour payments and expenses in line with Finance policy.

Resolve logistical and experiential issues as and when they occur including outside office hours.

Drive conversion of honest reviews from satisfied guests.

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