CUSTOMER SERVICE PROFESSIONALS WANTED: GERMAN & ENGLISH (B2) REQUIRED

The role

Youre about to mediate or resolve customer issues and conflicts in a caring and customercentric manner. Youll facilitate positive outcomes for customers while addressing their concerns or disputes.

About the project

Ready to redefine business travel Join the global leader in innovative travel management. Were shaping the future of corporate travel with cuttingedge technology and a culture of collaboration. Your ideas drive change and your passion fuels success.

Join us and be part of a dynamic team where every day brings new opportunities. Dare to innovate with us where the journey begins.

Your daily missions:

• Answer Inquiries: Respond promptly and accurately to customer queries regarding travel arrangements policies and destination information.
• Resolve Issues: Act as a mediator to swiftly address and resolve customer concerns related to travel disruptions ensuring minimal impact on their experience.
• Update Information: Ensure customers are informed of the latest travel updates advisories and itinerary changes to facilitate smooth and wellinformed journeys.
• Update Documentation: Maintain meticulous records of customer interactions and resolutions adhering to stringent documentation standards for compliance and accountability.
• Ensure Satisfaction: Proactively engage with customers postresolution to ensure their contentment and address any lingering issues fostering a positive and lasting impression.
• Offer Guidance: Provide tailored advice and recommendations to customers aiding them in making informed decisions about travel options and experiences.
• Analyze Issues: Identify recurring customer issues and trends through data analysis enabling proactive measures to enhance service quality and prevent future grievances.
• Assess Reports: Analyze performance metrics and reports to evaluate customer care effectiveness extracting insights to drive strategic improvements and optimize operations.
• Provide Guidance: Offer guidance and mentorship to frontline staff equipping them with the knowledge and skills to deliver exceptional customer service and resolve issues adeptly.

Training

Experience a plus but we train!

2 weeks training 2 weeks nesting

Compensation: 43200 BGN/ gross year base salary

Bonuses:

• Transportation and Performance Bonus: 50 BGN 300 BGN
• Bonus for important life events (marriage or university graduation): 500 BGN

Working conditions:

Type of Contract: Permanent

Location of the Office: Sofia Bulgaria

Relocation Package

• 14 nights in a city center hotel (breakfast included)
• Reimbursement of travel expenses in the amount of up to 490 BGN after 6 months

What makes you stand out:

• Strong phone and verbal communication skills along with active listening.
• Fluency in German both written and verbal
• Working level of English (at least B2 to be able to communicate throughout the hiring process and with a team after employment)
• Work experience in the travel airline hospitality or similar industry is an advantage
• Work experience in a customer experience center is an advantage
• Good typing and computer skills (MS Office applications)

Why join us:

• A competitive salary
• An innovative and vibrant workplace with topnotch staff amenities
• Comprehensive medical coverage (health and dental care life insurance)
• Transportation allowance
• Diverse opportunities for career advancement
• Annual events for rewards and recognition
• Paid holidays
• Multisport Card (cofinanced by the employer)
• Discounts on various goods and services

About the company

The company is an American business services company that specializes in customer engagement and business performance. The company creates customer journeys to help brands grow globally emphasizing digital customer experiences. It offers various services including customer contact center solutions.

Interested Submit your CV today.

Application deadline: 18/03

Remote Work :

No