Training Specialist II

Capitol Bridge Puerto Rico is seeking a full-time Training II Specialist that is responsible for facilitating classroom training (onsite and remotely). This trainer will support the design, development, and distribution of training programs and materials. This role includes partnering with department heads and human resource personnel to determine training needs, implementing training programs into company procedures, and reviewing data from the training programs to determine success in each project or skill need.

Schedule: Based on company/project needs.

Location: This position is performed onsite at Isabela, Puerto Rico 00662

Pay and Benefits:

Base rate: $35,360 per year

• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included). Active 1st day after 30 days of employment.
• Company-sponsored Life Insurance. Active 1st day after 30 days of employment.
• 401K Retirement plan. Active 1st day after 6 months of employment.
• Vacation Leave and Sick Leave dictated by current PR Labor Law.
• Employee Assistance Program
• Paid Training
• 11 Paid Holidays
• Wellness Program

Duties:

• Demonstrate success in a training or classroom setting sensitively dealing with a variety of learning styles while engaging the audience.
• Plan, develop and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
• Supervise and report on the progress of trainees and personnel during training periods, nesting and while in production.
• Develop, distribute, and evaluate training via surveys or various feedback channels.
• Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
• Facilitate learning labs and skill-building activities with teams that have been identified as low performers.
• Develop and facilitate refresher training for all levels of staff, as needed, in regard to performance and quality metrics.
• Conduct support staff training for managers, supervisors and other leadership staff as needed.
• Foster open communication with supervisory team and actively strive to develop strong working relationships with all personnel.
• Provide technical expertise and training for alternate channels, such as WorkSpaces, Teams, Telephony Systems, Email, and Written Correspondence.
• Develop, create and/or edit training materials including standard operating procedures (SOPs), PowerPoint, video recordings, and other written documents while adhering to client guidelines.

Qualifications & Experience:

• College degree preferred with a minimum of 1 year of training experience or 3-5 years’ experience as a Subject Matter Expert.
• Experience within the last 5 years.
• Strong proficiency in Microsoft Word, Excel, PowerPoint, and Office 365 Suite.
• Excellent written communication skills.

Expected Skills:

• Excellent Presentation and Public speaking skills.
• Strong collaborative nature and communication skills to work effectively with peers, SMEs, and other business partners.
• Ability to make decisions independently while still adhering to established protocols to complete work assignments and give suggestions for improving work procedures, policies, and practices.
• Ability to be flexible, organized, and manage time, while working on multiple tasks and projects.

About Capitol Bridge
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.

Screenings Required
You will receive requests for background check and/or drug screen regarding this employment opportunity.

Reasonable Accommodation
Capitol Bridge Puerto Rico complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact your recruiter.

EEO Statement
Capitol Bridge Puerto Rico is an Equal Opportunity Employer. All employment decisions at Capitol Bridge Puerto Rico are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice
We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.