Training amp Coaching Specialist Italy

In the competitive landscape of Europes automotive market the Sales Training Department of BYD Europe is committed to excellence by crafting tailored forwardthinking training initiatives. These initiatives seamlessly meld BYDs innovative spirit with Europes diverse automotive culture. Our mission is to empower our NSCs dealership partners key accounts and our dedicated internal teams with the vision of BYD Group and its brands providing product and technology knowledge that aligns with our customer experience strategies. Through continuous collaboration technological integration and market adaptability we strive to establish BYD Group with its excellent automotive brands in Europe all while championing unparalleled customer experiences.

Your Role

As the Training & Coaching Specialist Italy you will play a critical role in ensuring that our Italian customerfacing teams are fully skilled and equipped to deliver consistently outstanding and meaningful customer experiences.

You will localize optimize and deliver sales training materials and content that will ensure that our digital retail and dealerbased sales teams have the necessary knowledge skills attitudes and behaviors they will need to deliver excellence at every stage of our customer journey for passenger cars: from initial lead enquiry through to vehicle delivery and customer loyalty retention.

You will be expected to develop and execute highquality and impactful sales training for each of our New Energy Vehicle (NEV) model available in Europe. The training will be delivered inperson or virtually online as a result this position requires a comprehensive understanding of how to effectively develop teams and individuals to deliver an exceptional customer experience.

In addition to the above youwill also assume the role of Regional Training Partner for Italy. These particular requires close coordination with the sales network development and relevant teams in the NSC.

You will be a member of the European Sales Training Department and report directly to the European Training & Coaching Manager.

Your Tasks

• Adapt the EU Training Master Plan (TMP) and Certification Program to meet the specific needs of the Italian market.

• Deliver impactful effective and efficient sales and product training sessions and content balancing digital virtual and physical learning methods.

• Manage the database of market dealer staff in Learning Platforms and Tools in close collaboration with the Training Coordination Team.

• Contribute to the development of the TMP including BYD Group introduction brand insights product knowledge onboarding sales and delivery skills customer experience and training validation/certification.

• Work with internal and external stakeholders and subject matter experts to determine training needs and quickly identify build and implement training solutions based on TMP.

• Track and record all training interventions conducted in the market and provide monthly training reports in time as required for centralized Europewide reporting.

• Search for control and advise on possible external agencies for collaboration in development execution or consultancy.

• Provide adhoc performance coaching for teams and individual team members as necessary. Track and record all training interventions conducted in market and provide monthly training reports in time as required to feed in to centralized Europewide reporting.

• Searching control and advising of possible external agencies which may collaborate in the development / execution / consultancy.

• Provide adhoc performance coaching for team (members) or other Italian speaking training programs where necessary.

Key Objectives

• Implementation and adaptation of Training Master Plan (TMP)

• Validation and certification of local trainers

• Training Completion tracking

• Sales Staff certification management

• Customer Satisfaction Rates/NPS

You have

• Bachelors degree in automotive marketing or equivalent experience.

• 3 years experience in a customerfocused training/coaching team or organization.

• Customercentric mindset connected with our mission and a more sustainable future.

• Excellent Italian and English language skills (knowledge of other European languages and/or Chinese would be a plus).

• Excellent coaching training communication and interpersonal skills with a proven track record of positive influence in teams.

• Indepth knowledge and passion about the history brands products and technologies of the European automotive industry.

• Familiarity with digital tools such as the Microsoft Office suite Adobe creative tools and the ability to create/optimize digital/F2F content to support TMP.

• Ability to work in a rapidly developing dynamic environment and partner effectively with crossborder/cultural teams.

• Ability to travel up to 50% of the time mainly in the retail network of Italy and with regular visits to BYD European HQ.

About BYD Group

Established in February 1995 BYD Group is a leading multisector hightech company focused on the innovation and development in automobiles rail transit renewable energy and electronics.

Committed to fulfilling a better life through technological innovations BYD Group leverages a powerful network of over 40 subsidiaries and 700000 employees worldwide in over 400 cities of 79 countries actively drive the implementation of comprehensive zeroemission and emission reduction solutions. In 2023 BYD Auto sold 3.02 million NEV (BEVPHEV) globally maintaining its position as the world leader in NEV sales.

BYD Group upholds the values of innovation pragmatism passion and competition dedicating itself to technological empowerment throughout the entire process of renewable energy acquisition storage and application contributing to the goal of the sustainable future development for all humanity.

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team