Trainer

Experience the Future of Telecommunications!

Welcome to the dynamic world of telecommunications where every day brings new challenges and endless opportunities for growth. As you embark on this journey envision a workplace where innovation meets balance a place where youre not just a part of a team but a valued contributor to a thriving industry. Picture yourself enjoying a fulfilling career that doesnt just stop at work but extends to a rich and rewarding personal life. In the telecommunications industry we understand the importance of maintaining a healthy worklife equilibrium allowing you to excel professionally while still cherishing precious moments with loved ones. Join us and step into a role that promises not just a job but a fulfilling lifestyle where your potential knows no bounds.

Be part of our client s team as a versatile Trainer responsible for conducting new hire and upskill trainings optimizing scripts providing sales coaching identifying training opportunities developing modules and enhancing coaching policies and processes.

• Mainly conduct new hire trainings for Technical Support campaigns and upskill trainings for existing members.
  
• Create test and optimize scripts to impact and improve performance KPIs.
  
• May be required to assist in or conduct sales coaching and motivational training on the floor.
  
• Work with Operations and QA to identify training opportunities and requirements.
  
• Run training needs analysis and refresher training programs based on operational requests and identified performance gaps.
  
• Create develop and deliver modules based on specific training needs arising from escalations or operational requests.
  
• Develop or understand evaluation programs or scorecards.
  
• Work in partnership with the operations leadership in designing and deploying an evaluation form along with the process of disseminating the information.
  
• Call monitoring and evaluation. Listen to calls and fill in evaluation forms. This listening comes in the form of recorded calls live calls and sidebyside. Trace and listen to call complaints or issues analyze specific areas for improvement and provide insights and recommendations.
  
• Provide insights and recommendations to improve coaching policies and processes.
  

• Minimum 3 years of work experience as a trainer preferably in an AU telco campaign.
  
• Possesses indepth knowledge of training techniques.
  
• Demonstrates excellent communication skills.
  
• Exhibits the ability to manage the full training cycle including inperson activities and webbased learning.
  
• Has handson experience with elearning platforms.
  
• Displays excellent organizational skills.
  
• Shows solid communication and presentation abilities.
  

• Dayshift schedule
  
• Prime office locations (With free unlimited access to the gym: Ortigas and Makati)
  
• Great work culture
  
• Direct exposure to international client and cuttingedge technologies
  
• Standard government and Emapta benefits
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Fun employee engagement activities
  

Our client is a pioneering force in the telecommunications industry dedicated to revolutionizing the way we connect and communicate. They stand as a beacon of innovation continually pushing the boundaries of whats possible in the digital realm. With a commitment to excellence and a customercentric approach our client delivers cuttingedge solutions that empower individuals and businesses alike. From consumer to wholesale services they offer a comprehensive suite of products tailored to meet the diverse needs of todays dynamic market.

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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