Trainer

Position Overview:

Primary role is to oversee the training function of Judgmental Lending which will be both inbound and outbound The Trainers responsibilities including managing endtoend training of staff and ensure knowledge transfer as per the customer requirements while ensuring the level of expected service quality is maintained the trainer will be responsible for having frequent connects with internal stakeholder clients and team members they will also has to instill awareness of the team members goals any challenges or areas of focus and ensuring opportunities are addressed with a plan identified for success.. The candidates must possess a strong sense of urgency with an ability to work in a team environment maintaining excellent organizational communication skills also help in creating SOP and training material and ensure the training throughput set up the business is met.

Essential Job Functions:

Ensure training batches is completed as per the customers requirements

Ensure that the training batch clears the client certifications

Meet and/or exceed goals set by line of business

Motivate and lead team to success using recognition team building activities and positive reinforcement

Hold daily/weekly huddles to discuss results from previous days changes etc.

Participate in training performance meetings

Review org charts to understand clear reporting structures within each unit

Good knowledge of Windows based applications Outlook Word and Excel is important

Respond to communications from client

Assist Senior Management as needed

Share inputs for weekly WBR & monthly MBR meetings with the client

Additional responsibilities and duties requested from Executive Management

Requirements:

4 years of general banking experience with Training experience along with 2 years of Judgmental lending experience

Candidate with prior experience in training teams across Judgmental lending preferred

A track record demonstrating a high level of personal initiative and demonstrate leadership

Track record of maintaining Training reports publishing dashboard and working on Quality improvement plans

Good understanding of call center operations is a must

Ability to swiftly understand of Client Business and its priorities

Ability to work in a faced paced environment of strong risk and controls

Must maintain the highest standard of attention to detail.

Excellent customer service and good written communication skills.

Strong work ethic and flexibility in a fastpaced environment.

Ability to motivate and build team to achieve required goals

A track record demonstrating a high level of personal initiative and demonstrate leadership

Preference:

Candidate with prior experience in training call center operations and knowledge / experience in working on Judgmental lending is preferred