Tier 2 Customer Support with Arabic
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2670035
Requirements:
- 1 year of Customer Support experience;
- Fluent Arabic and English languages (written and spoken) are mandatory;
- Excellent analytical thinking and problemsolving skills;
- Outstanding interpersonal skills and proactive mindset;
- Able to work independently.
About the position:
- Handling more complex client issues escalated by the CS team;
- Closely collaborating with the Risk and Underwriting departments in onboarding new distributors by following strict KYC process and procedures;
- Escalating to vendors/ other teams and leading the communication until the issues related to client accounts are resolved;
- Creating daily reports assisting VIP clients with their CRM accounts and handling client feedback on different platforms;
- Assisting in the training and mentoring of new CS agents.
About the company & Benefits:
- Multicultural and dynamic working environment;
- Advantageous remuneration;
- Social benefits package with MultiSport card additional health insurance fruits and drinks in the office birthday gift team lunches;
- Employee Assistance Program.
RIR is a career counseling company that helps candidates find the right working place to develop and thrive.
Our goal is to help you make the best decision for your professional growth by providing you with insights guidance and support along the way.
Apply today or contact us at for more information!
1+ year of Customer Support experience; Fluent Arabic and English languages (written and spoken) are mandatory; Excellent analytical thinking and problem-solving skills; Outstanding interpersonal skills and proactive mindset; Able to work independently.
Employment Type
Full Time
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