Telesales Manager-IT Solutions and Advertising

Job Overview

We are seeking an experienced Telesales Manager for an IT solutions and advertising company. As a Telesales Manager you should be able to address any customer queries and handle complaints. Also you will be responsible for setting monthly and yearly sales targets.

Job Responsibilities:

• Responsible for managing the telesales team and assisting junior staff.
• Set process training telesales team and daily reporting .
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Monitoring the performance of telesales team.
• Setting daily weekly and monthly sales target.
• Setting daily calling target 8. Maintaining customer relationship.
• Handling customer complaints.
• Compiling and presenting sales reports.
• Lead / Prospect Generation.
• Generating Appointments through telesales team for field sales.
• Tele calling for Customer Feedback Testimonial Business Generation.
• Good understanding of CRM software.

Job Requirements:

• BBA/MBA or Any Graduate
• Having 3 years of experience in Telesales or relevant field.
• Good Team Handling skills.
• Good understanding of CRM software.
• Good written and verbal communication skills
• Previous experience working as a telesales manager Strong managerial and sales skills Leadership Skills.
• Customer coordination Conflict Management skills.

Location: Pune