Telesales Chat Sales

Telesales / Chat Sales Representative

Overview:

Key Responsibilities:

• Engage potential customers through inbound and outbound calls and online chat to promote and sell products or services
• Understand customer needs and requirements to offer appropriate solutions
• Meet and exceed sales targets and quotas
• Build and maintain relationships with customers to ensure repeat business and customer loyalty
• Provide accurate information about products and services to potential customers
• Handle customer objections and complaints in a professional manner
• Utilize sales scripts and strategies effectively to maximize sales opportunities
• Collaborate with the sales team to identify and prioritize leads
• Document customer interactions and update lead/customer records
• Stay updated on product knowledge and industry developments
• Follow up on customer inquiries and leads to close sales
• Work towards continuous improvement in sales techniques and approaches
• Adhere to company policies and procedures
• Contribute to a positive team environment and support team members
• Communicate and coordinate with other departments to ensure customer satisfaction

Required Qualifications:

• Proven work experience in telesales chat sales or a related sales role
• Demonstrated ability to meet and exceed sales targets
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work in a fastpaced and dynamic environment
• Strong negotiation and persuasion skills
• Adaptability and resilience to handle rejection and overcome objections
• Ability to work well in a team as well as independently
• Good understanding of sales principles and customer relationship management
• Proficiency in using sales CRM software and online chat platforms
• High school diploma or equivalent; degree in marketing or sales is a plus
• Proven track record of successfully managing customer relationships
• Ability to multitask and prioritize effectively
• Problemsolving and decisionmaking abilities
• Flexibility to work in shifts including evenings and weekends

communication,customer service,negotiation,teamwork,adaptability