Telecalling Executive

Overview:

Key Responsibilities:

• Make outbound calls to potential customers to generate sales leads.
• Explain products and services to potential customers.
• Persuade potential customers to purchase products or services.
• Handle inbound calls from customers and provide information about products or services.
• Address customer queries and resolve issues effectively.
• Manage and update customer databases with call outcomes.
• Meet and exceed sales targets and goals.
• Follow communication scripts when handling different topics.
• Obtain and document all relevant customer information.
• Conduct followup calls with customers to ensure satisfaction.
• Keep abreast of product knowledge and market trends.
• Adhere to company policies and procedures.
• Collaborate with the sales team to ensure customer satisfaction.
• Assist in organizing marketing events or campaigns.
• Prepare and submit reports on call activities and results.

Required Qualifications:

• Minimum HSC or equivalent; additional certification in telesales or relevant field is a plus.
• Freshers are also welcomed.
• Excellent communication and interpersonal skills.
• Strong understanding of customer service principles and practices.
• Ability to multitask prioritize and manage time effectively.
• Persuasive and goaloriented with a passion for sales.
• Ability to handle rejection and remain persistent.
• Good knowledge of relevant computer programs and telephone systems.
• Adaptability and willingness to learn new sales techniques.
• Problemsolving abilities and a positive attitude.
• Ability to work independently and as part of a team.
• Customeroriented mindset with the ability to listen and empathize.
• Professional and courteous phone etiquette.

communication,customer service,persuasion,multitasking,time management,adaptability,sales leads,interpersonal skills