Tele caller

Overview:

Key Responsibilities:

• Make outbound calls to potential customers
• Provide information about products or services
• Persuade potential customers to make a purchase or schedule an appointment
• Document all call information according to standard operating procedures
• Follow up with leads
• Handle customer inquiries and resolve issues
• Meet and exceed sales targets
• Keep abreast of product information
• Maintain a professional and positive attitude
• Adhere to company policies and procedures
• Collaborate with the sales and marketing teams
• Update customer databases
• Attend training sessions to improve knowledge and performance
• Contribute to team efforts to achieve organizational goals
• Adhere to communication etiquette guidelines

Required Qualifications:

• High school diploma or equivalent
• Proven experience as a telecaller or similar customer service role
• Excellent communication and interpersonal skills
• Ability to handle rejection and remain resilient
• Persuasive and goaloriented
• Strong listening and problemsolving skills
• Ability to multitask prioritize and manage time effectively
• Familiarity with CRM systems and practices
• Ability to work in a fastpaced environment
• Basic computer skills and knowledge of Microsoft Office suite
• Ability to adapt to different customer personas
• Customer focus and adaptability to different personality types
• Positive and enthusiastic attitude
• Flexibility to work in shifts
• Proactive and selfmotivated

communication,persuasion,customer service,multitasking,inside sales,telemarketing