Tele-Caller - 31152

Job Description

TeleCaller (InboundHindiEnglish) 04Lead Generation (OutboundHindiEnglish) 01NonVoice (TamilTeluguHindiEnglish) 02Location: MumbaiExperience: Min 1 Year of TeleCalling Experience is a must Preferred Experience in Lead Generation Process Job Role and Designation:TeleCalling Executive is responsible for attending to Inbounds Queries via Calls / EMail / WhatsApp / Website / Social Media to understand their NDPs present them with suitable solutions and resolve their queries in the desired TAT Desired Skills:

• Fluency in English Hindi Kannada Telugu Tamil & Gujarati
• Persuasion skills
• Rapport building skills
• Telephone etiquette
• Meeting Etiquette
• Listening skills
• Questioning skills
• Microsoft Word Excel and PowerPoint
• Internet usage Data Management
• CallCentre Experience

Job Responsibilities:

• Attending Inbound Calls
• Acknowledging nonvoice queries in 30 Minutes
• Identifying their NDPs and providing solutions
• Timely Closures
• Continuous Learning to Improve Personality Development
• Develop Communication skills i.e. Verbal & Non Verbal to keep service standards high
• Attending Inbound Calls
• To Pick up calls in 5 Seconds
• To increase FTR ratio by providing First Time Correct Solutions
• Understand the current NDPs of the customer
• Maintaining the database on the internal templates of the organization
• Follow the Calling and communication scripts approved by the Company
• Send daily activity reports to the manager.

Client Coordination

• Write emails and make calls professionally to record all discussions with the client for queries and followup
• Being the communication bridge between the client and the internal stakeholders

Interview Round Details:(A) Round One Telephonic Round(B) Round Two Interview with CEO / Director Offer Terms and ConditionsCTC Range: 2.0 Lakhs to 4.00 Lakhs per annumNotice Period: 2 MonthsProbation Period: 06 MonthsWorking Days: 06 Days Working i.e. Mon to Sat

gujarati,hindi,etiquette,meeting etiquette,excel and powerpoint,microsoft word,tamil,fluency in english,data management,telugu,call-centre experience,persuasion skills,kannada,internet usage,rapport building skills,listening skills,telephone etiquette,communication,lead generation,questioning skills