Technical Support

Position Name:Technical Support

Job Description:

Support, troubleshoot and resolve network issues of Cisco network equipment deployed in Enterprise customer networks such as Routers, Switches, UCS Servers, Call Managers, Voice Gateways, Firewall, VPN, AAA, Wireless access points

Responsibilities:

• Execute complex Service Activities, Remote Support, Optimization.
• An escalation resource for less experienced Agents.

Qualification:

• 3-5 years in networking industry.
• CCNP and / or relevant industry knowledge.
• Certifications: CCNA, CCVP, CWNA, CCNP, CCIE
• Configure Security Appliances ASA
• Firewall Initialization, address translation (NAT, Global, Static)
• IP routing and VLANs, Access Control Lists, Failover
• Security contexts (virtual firewall)
• Basic LAN configuration - Vlans, Trunks, Ether-channels
• STP, SPAN, RSPAN, inter VLAN routing
• LAN security- DHCP snooping, dynamic ARP inspection
• IP source guard, private VLAN, port security.
• Routing Protocols RIP, OSPF, EIGRP, BGP
• MPLS Basic understanding of LDP, TDP, MPLS L2/L3 VPNs
• In-depth knowledge of services like DHCP, QoS, NTP, HSRP, GLBP, VRRP, ARP, NAT, ACL, PBR, GRE tunneling, IP SLA/object tracking
• SP Technologies – IGP, BGP, ISIS, Traffic Engineering, MPLS L2/L3 VPN technologies and L2 Switching.
• Hands-on CLI knowledge of IOS-XR is required
• 802.11b/g/n, 802.11 a/n and 802.11ac wireless implementations, configuration
• Troubleshooting client connection, authentication, disconnection, roaming and latency issues
• 802.11ac, 802.11n, 802.11i, 802.1x, 802.11e, Lwapp/CAPWAP, 802.11r, 802.11w and EAP
• Configuration of 1040, 1140, 1260 series and wireless integrated service routers.

Company Description

This Japanese software product company was founded in 2010 with its operational headquarters in Tokyo (Japan), its R&D Center in Cochin (India), and offices in Singapore and Hong Kong. iqxora (formerly known as SmartDocs) is an Enterprise Zero Code / Low Code application development platform owned by the company. iqxora transforms ideas into high-impact business applications and is powered by Business Process Management (BPM), Document Management systems (DMS), and Business Insight (BI) engines. The company is the proud recipient of the 2012 Bronze Stevie Award. The company is also the 2011 Red Herring Award winner (for the Top 100 Companies in Asia) and finalist in the 2011 Silicon Valley TiE50 Award for the Most Enterprising Technology Startup.