Technical Support Engineer

JOB DESCRIPTION:

• Sending emails regarding service renewal service live domain web hosting & SEO services.

• Handling client queries regarding domain registration web hosting email services etc related to price.

• Troubleshooting email problems DNS Management Web hosting problem etc.

• Creating renewal remainder for all services for upcoming service that will expire on next month.

• Troubleshooting issues of office systems and related configurations.

• Configuration of Email in Email client software like Outlook Thunderbird etc.

• Sending performa invoice to clients on monthly or quarterly basis for services like VPS Website maintenance SEO PPC etc

Technical Skills:

• Experience in Registering and transferring domains.

• Knowledge in Linux and Windows web hosting

• Issue tracking resolution & System Maintenance.

• Working knowledge of corporate Email Google Business Email Microsoft office 365 Business Email VPS.

• Good in installation configuration and troubleshooting.

Interpersonal Skills:

• Good communication skills.

• Good comprehension skills ability to clearly understand the issues customers present.

• Dedicated to problem resolution

• Additional certification in Microsoft Linux Cisco or similar technologies is a plus