Technical Support Engineer II

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.


Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all aspects of their real-world engineering simulation projects and integration of Ansys software(s) in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.


Key Duties and Responsibilities

Apply engineering expertise and knowledge of electromagnetic simulation techniques (applications involving power electronics design, electric machines, actuators, and transformers for their electromagnetic performance) to provide the highest level of technical support to customers and Channel Partners, ensuring high-quality, timely customer service that results in improved customer satisfaction and productivity.
Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large-scope, complex problems
Develop simulation best practices, solutions, FAQs for a knowledge base
Develop and strengthen long-term relationships with customers.
Develop technical expertise in one or more simulation areas
Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements
Instruct training classes on the usage of ANSYS simulation products, as required
Execute field marketing activities including technical presentations for marketing events, assist Sales and Presales efforts to grow ANSYS business based on the expertise and skill set requirements
Participate in other strategic team and company initiatives, as needed


Minimum Education/Certification Requirements and Experience

Ph.D., Masters or Bachelors degree in Electrical/Electronics Engineering
Sound knowledge related to electromagnetic field theory, power electronics, and electric machines
Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
Engaging personality, engineering curiosity, and willingness for continuous learning
Ability to work independently, as well as with others in a diverse team environment
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
Strong organizational and time management skills, possesses a sense of urgency
Projects a professional image and demonstrates business acumen, driven to succeed
Interested in working with customers and willing to travel


Preferred Qualifications and Skills

Ph.D. or MS/MTech degree preferred
Experience in using commercial or in-house electromagnetics software for real-world industry-level applications
A minimum of 2 years of experience in the use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
Experience of being part of the engineering product development cycle will be an added advantage



CULTURE AND VALUES

Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
Customer focus
Results and Accountability
Innovation
Transparency and Integrity
Mastery
Inclusiveness
Sense of urgency
Collaboration and Teamwork


WORKING AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions. With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on. Because at Ansys, its about the learning, the discovery and the collaboration. Its about the whats next as much as the mission accomplished. Its about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.

At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.

Ansys is an S&P 500 company and a component of the NASDAQ-100.

For more information, please visit us at (link removed)

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.