Technical Support De....
Technical Support Delivery Agent
Posted on :
07-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
1Year
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-03-2024
Job Description
Req ID : 2598666
- Delight customers by providing timely expert advice.
- Act as the first level of support for questions issues and common tasks.
- Prioritize cases and respond to inquiries with speed and precision.
- Use written and verbal communication to resolve complex technical issues.
- Support the overall objective of the client.
- Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.
Requirements
- Minimum of 12 years of experience as a Technical Support Agent or 34 years in a customerfocused support environment.
- Excellent written and verbal English required.
- Proven track record of driving change focused on improving the customer experience.
- Ability to use and create knowledge articles with an extreme level of attention to detail.
- Ability to train others about technical concepts and issues.
- Ability to work a flexible schedule.
- Experience with JavaScript HTML and XML.
Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment. Excellent written and verbal English required. Proven track record of driving change focused on improving the customer experience. Ability to use and create knowledge articles, with an extreme level of attention to detail. Ability to train others about technical concepts and issues. Ability to work a flexible schedule. Experience with JavaScript, HTML, and XML.
Employment Type
Full Time
Key Skills
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