Minimum 2 6 years of experience in customer support or a customerfacing technical role (e.g. Technical Support Customer Success Professional Services)
Experience with delivering customer services both frontline second and third tier levels preferably within a SaaS B2B vendor environment
Expertlevel proficiency in Windows Mac or Linux.
Network and Endpoint Security background is a must.
Excellent customerfacing abilities and strong problemsolving as well as troubleshooting skills.
Excellent written and verbal communication skills in English (other languages are a plus).
Demonstrated understanding of common customer service tools (Ticketing Voice Chat) and processes.
Experience in monitoring detecting supporting and delivering security solutions such M365 Intune MDM Defender O365 Security and compliance in DKIM O365 EOP ATP AIP Azure AD CAS Alerts Management Proof Point Email Security FireEye ETP TrendMicro DLP Email and Web Security SPAM filtering Vulnerability Scanning Firewalls IPS/IDS etc
Have a good understanding and awareness of 2 or more of the following: Proof Point Intune / Defender Trend Micro Deep Security Trend Micro ApexOne Qualys Guard / Metasploit / Nessus Tenable Microsoft
Microsoft certifications such as MCSA MS100 MS101 and MS500
Technical Certifications in TrendMicro FireEye Proofpoint Qualys Cisco Cloud Raxak KnowBe4 Splunk CyberArk Okta Digital Guardian McAfee CASB Security Products Preferred M365 MDM Security and Compliance Splunk Enterprise and Security CyberArk
The employee is ready to work on US Shifts and work from the office.
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