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Are you a German maestro Were seeking an exceptional individual to join us in the role of Technical Support Advisor!
About Us:
At our core we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cuttingedge technology we craft seamless integrated journeys that exceed expectations and drive sustainable growth. Whether youre an emerging startup or a seasoned industry leader we stand ready as your dedicated ally for success. No challenge is too complex no journey too vast were here to guide you every step of the way.
Role Overview:
Handle incoming B2C user requests via telephone and email logging details and providing timely resolutions within SLA. Solve technical inquiries and manage incidents related to car electrical chargers. Update customers on status and progress monitor open queries and ensure SLA compliance. Escalate service issues as needed and maintain high customer satisfaction.
Key Responsibilities:
Qualifications:
Why Join Us:
Ready to embark on this customer support adventure Submit your application today and we will get in touch with you!
Remote Work :
No
Full Time