Technical Specialist

Roles & Responsibilities

May do one or more of the following for highend equipment (segment 5); rollfed press operation copier operation bindery fulfillment QC final check pickup/delivery facility maintenance mail room duties.

This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director of Services.

This position reports directly to the Site Manager Site Supervisor or Assistant Site Manager depending on site personnel configuration.

Follows Ricoh Service Excellence performance requirements.Responsible for any or all of the following functions including copy and mail center services convenience copier fleet management and various support services.

Maintenance and operation of highend production equipment such as rollfed continuousproduction systems.

Responsible for the setup calibration and performance of the equipment.

Achieves customer satisfaction by consistently preparing inspecting compiling and assembling projects accurately in a timely manner.

Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.

Achieves Time Productive statistics by meeting standards established by the facility. Maintains all required reporting tools.

Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.

Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.

Produces errorfree/perfect work by demonstrating the operational knowledge of the use of the duplication equipment used in the location. Maximizes print performance as workflow permits by simultaneously performing a minimum of two functions on print equipment.

Troubleshoots all hardware and software issues with equipment.

Maintains optimal machine performance by correcting simple machine problems (clearing jams refilling toner replacing machine oil etc.) and having a working knowledge of machine codes to report in the event of equipment failure.

Presents professional appearance to clients by dressing in a professional attire according tocompany standards.

Presents a clean and organized working area