Technical Solutions Specialist III

Role Title: Technical Solutions Specialist III

Duration: 12 months

Work Location: Fully Remote

Need Oracle OFSC administration experience

Project Overview: These temporary employees will be required to have working knowledge of Salesforce or Oracle system environments and they will assist us in managing our current and ongoing workload.Ongoing system feature launches within Salesforce and Oracle (WMT and Geofencing capabilities) are integral to our operations and these roles will provide support for the implementation of these launches ensuring that the necessary application configuration is complete properly tested and rolled out to our production environments correctly and on schedule. Additionally they will assist with backlog ticket management within our main ticket component helping to maintain productivity KPIs and ensure that essential tasks are completed in a timely manner.

Overall Responsibilities: Primarily support (but not limited to) both Salesforce & Oracle environments: Provide expertlevel consultation and problemsolving for internal stakeholders across engineering sales and customer service focusing on optimizing and improving GFibers Salesforce and Oraclebased products and services.

Top 3 Daily Responsibilities:

• Partner on Project Development: Collaborate with internal and external teams to define business requirements create project roadmaps develop processes and document system management for required systems and tools.
• Manage System Implementation: Take ownership of reported issues feature requests and their complete lifecycle including investigation technical triage implementation and validation of solutions.
• Drive Operational Excellence: Implement and manage best practices for system rollouts change management and access control including defining new processes user acceptance testing training golive and adoption support.
• Continuous Improvement: Plan prioritize and deliver system enhancements based on identified needs and proactive opportunities. Support and upgrade existing systems deprecate outdated tools as needed and identify automation and scaling solutions for business systems.
• Participate in oncall rotation as required.