Technical Services - Office DocuCare Level 1
Posted on :
19-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-03-2024
Job Description
Req ID : 2643116
Description:
DATE Request for Spotlight Call sent to hiring manager
Pay rate ********/hr
ESSENTIAL FUNCTIONS: Possesses skills and competencies to deliver basic contracted customer requirements (includes: copying faxing printing and scanning functions) Tasks and activities are defined and routine Point of contact for equipment support and service Perform basic equipment problem diagnosis Clean and maintain office equipment as needed Replace operator accessible parts and consumables Maintain appropriate supply inventory Maintain agreed upon level of uptime for copier fleet Collect and submit meter reads Track and coordinate the Move/Add/Change (MAC) of office equipment/assets Point of contact for equipment removal/delivery Point of contact to receive and electronically log customer jobs Apply asset tags to office equipment and update database Process and distribute incoming and outgoing faxes log for billing purposes Ability to lift up to 50 pounds SKILLS: Ability to demonstrate Computer Skills Basic knowledge of PC (keyboard functions mouse etc.) Ability to demonstrate basic knowledge of MS Word and/or Excel or equivalent Open saved workbooks Data entry Basic data and column/row formatting Print and save workbooks Able to demonstrate ability to send and receive email ; Find open and save documents and files Perform data entry Use internet explorer for web browsing Send documents to preconfigured printer Able to demonstrate use of Basic Math skills (division multiplication percentages) Able to demonstrate business maturity and professionalism EXPERIENCE: Experience in a Customer Service environment (minimum 1 year) EDUCATION: Minimum High School diploma or equivalent EDUCATION VERIFICATION: Yes
Pay rate ********/hr
ESSENTIAL FUNCTIONS: Possesses skills and competencies to deliver basic contracted customer requirements (includes: copying faxing printing and scanning functions) Tasks and activities are defined and routine Point of contact for equipment support and service Perform basic equipment problem diagnosis Clean and maintain office equipment as needed Replace operator accessible parts and consumables Maintain appropriate supply inventory Maintain agreed upon level of uptime for copier fleet Collect and submit meter reads Track and coordinate the Move/Add/Change (MAC) of office equipment/assets Point of contact for equipment removal/delivery Point of contact to receive and electronically log customer jobs Apply asset tags to office equipment and update database Process and distribute incoming and outgoing faxes log for billing purposes Ability to lift up to 50 pounds SKILLS: Ability to demonstrate Computer Skills Basic knowledge of PC (keyboard functions mouse etc.) Ability to demonstrate basic knowledge of MS Word and/or Excel or equivalent Open saved workbooks Data entry Basic data and column/row formatting Print and save workbooks Able to demonstrate ability to send and receive email ; Find open and save documents and files Perform data entry Use internet explorer for web browsing Send documents to preconfigured printer Able to demonstrate use of Basic Math skills (division multiplication percentages) Able to demonstrate business maturity and professionalism EXPERIENCE: Experience in a Customer Service environment (minimum 1 year) EDUCATION: Minimum High School diploma or equivalent EDUCATION VERIFICATION: Yes
Additional Details
- Please ReEnter Maximum Bill Rate to Xerox Must match maximum bill rate from Acctg. section above : 23.46
- Contract Number :
- Describe the physical requirements (i.e. lifting walking between 5 buildings moving equipment) : This position supports two hospitals and several clinics in the Ocala area as well as one in Palatka. The job requires frequent walking to check Xerox Multifunctional devices daily and ensure good working condition replace consumables clean and restock supplies and assist end users as well as respond to reactive requests and escalation of unresolved issues. There is frequent carrying of items around 5 lbs and infrequent need to lift items up to 45 lbs. Some sites have no set work area.
- How will the worker be expected to work : OnSite
- Is the client culture casual or professional : Professional
- Please identify the most important REQUIRED skills or experience a candidate must have. : Excellent customer service strong communication (mostly verbal) good PC and strong mechanical aptitude.
- What are the dress code requirements : Business Casual
- What are the schedule requirements and overtime expectations : Monday to Friday 8:00am to 5:00pm
- What challenges have you previously experienced filling this position : Travel in the area with short notice (including Ocala and Palatka) working in a hospital environment
- Client name (please enter N/A if this worker is to be used internally only) : HCA
- Interview Required : Yes
- Drug Screen Required : HCA
- COVID Vaccination Required : No
- If the client has a vaccination policy please summarize it before submitting this CLR for approval : n/a
- Background Check Package Truescreen (XRT) : HCA
- Additional Background Check Components : MVR
- Please specify the amount of driving required for the position : 2550%
- If you answered more than 0% please confirm the vehicle the worker will be using: : Personal
- Candidate Video Interview Link : (No Value)
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the MidWest and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Employment Type
Full Time
Key Skills
- Cluster
- IT
- B2C
- Key Account
- AutoCAD Drafting
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