Technical Service delivery Manager - Netwrk Infra

The Service Delivery Manager Network is responsible for overseeing service delivery of network systems and services for the organization. They ensure that the network infrastructure is secure reliable and efficient. They manage the support model end to end and work with other IT departments and external vendors.

Responsibilities

• Performs service reviews in line with SDM deliverables providing reporting on areas such as incidents and SLAs on a weekly basis.
• Contribute to operation reviews of IT Service covering customer satisfaction SLA performance and operational metrics.
• Produce regular and accurate service mgmt. reports and dashboards for the team.
• Oversees diverse and complex customer support issues.
• Acts as a SPOC responsible for the quality of services delivered to the client.
• Works effectively with other cross functional teams.
• Lead and deep dive onto technical trouble shooting calls and resolve issues within SLAs.
• Identify and incorporate future service mgmt. needs into a wellconsidered roadmap across the network organization.
• Thinks creatively and practically to develop execute and implement new plans or programs. Generates and provides accurate timely results in the form of reports presentations etc.
• Coordinate with the India Offshore Team with respect to Infrastructure Support Services

Technical Skills

• Btech in Computer Engineering
• CISCO/ Juniper Routing /Switching/Wireless Technology/ISE/Nexus /Meraki/DHCP/Cisco/Fortinet / Palo Alto / SDWAN / Azure VPN / F5 /Meraki Switch/VPN/ Packet Inspection.
• Certifications in relevant technologies are preferred