Technical Service Business Admin

We provide innovative technologies that make a meaningful difference in peoples lives. Our medical devices software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS hospital public safety and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering worldclass customer service.

Working place: ZOLL Medical Elst

The position of the Technical Service & Business Admin includes the following administrative tasks. The planning and execution of service processes the development of service offers the assumption of tasks accounting and logistics.

Tasks

Essential administrative Functions:

Order processing / Order entry

Invoice creation / Invoice processing

Service entry and outgoing inspection

Spare Parts Administration / Purchasing / Procurement / Stock Count

Company corporate related correspondence

Warehousing packaging shipping

Notification of special incidents according to MDR to the supervisor

Close cooperation with the whole Central Europe Service Team

Essential Business Development Functions:

Support on selling and renewing service contracts

• Administration activities related to service sales activities.
• Providing (service sales) reports to Management in SFDC

Essential technical Functions:

Making sure all tasks are done well on time minimizing overall TAT (turnaround times)

Tracking of activities in the Complaint Management System database

Handling of incoming customer calls and inquiries

Handson contribution to daytoday output of department

Ensuring that all legal and regulatory requirements are met in a timely fashion

Requirements

IT skills in MS Office products Oracle SFDC

Technical affinity

Strong organizational skills being able to manage own workload proactively

Be a problem solver analytical and methodical thinker

Strong interpersonal skills excellent and clear communication

Written and verbal output shall be concise and accurate

Credibility with both colleagues and customers

Temperament to remain calm and focused in pressurized situations

High energy dynamism and action orientation

High personal standards selfmotivation

To represent ZOLL in a professional and positive manner

To provide feedback to Supervisor and the Repair Depot Manager Central Europe in case of any problems solutions or opportunities

To assist in the promotion and sale of upgrades and options (e.g. service contracts)

To identify and implement improvements that enhance the customers satisfaction with ZOLL

To maintain an up to date knowledge of all ZOLL products in the Tech Service portfolio