Technical Analyst

The Technical Analyst delivers critical and emerging systems and data analysis and implements tools and
technology for the whole enterprise. They will design and deliver management systems. The Technical
Analyst will also build, manage, and sustain critical systems, business and data analysis techniques,
methods, tools, and processes. They will also own data collection capabilities through collaboration with
internal and external teams and lead cross-departmental, and cross-functional team members.

What You'll Get to Do:
Coordinate infrastructure upgrades/updates/patches with IT Ops Teams (WebSphere, AIX,
Oracle, Linux, MQ).
Negotiate and obtain approval for schedules pertaining to Infrastructure Upgrades.
Understanding of the various applications and how they are impacted by upgrades, updates,
patches, and outages.
Communicate Infrastructure change activities and scheduled outages with stakeholders.
Ability to Reboot/Restart/Start/Stop Servers, Application Servers, Applications running.
Manage the change requests and track its completion with team members.
Ensure statuses are updated in tracking system (ServiceNow)
Update planned outage event calendar with upcoming activities.
Create Standard Operating Procedures (SOPs) to document change processes.
Create, Store, and Track Documents in SharePoint/MS Teams.
Host meetings with stakeholders to intake, track status, and understand new technical requests.
Record and track IP, DNS, Hostname, SSL Certificate, and other technical details in
documentation.
Understand the Change Management process and represent teams infrastructure changes in
CAB review meetings.
Perform complex system analyses on software programs, applications, and services.
Lead product and service evaluation and recommend new tools or platforms for user efficiency.
Lead the implementation of new technology for organizational efficiency.
Communicate directly with all stakeholders including executive management.
Improve data collection capabilities through collaboration with organizational teams.
Manage product licenses and ensure compliance with IT industry regulations.
Provide the organization with cost saving analysis.
You'll Bring these Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
8 years of relevant Technical Analysis experience.
Ability to navigate through various complex systems, deliver quality solution within budget and
schedule.
Expert ability to understand projects and concepts as they relate to high-level business
objectives. Expert knowledge of architecture, application development, data structure and
analysis techniques and methods.
Proficiency in reading security patterns and audit reports to adhere with standards.
Strong interpersonal skills and ability to work in a team-based environment.
Expert understanding of Project Management and translating organization objectives into goals.