Tech Mahindra SMART Academy for Healthcare

Job Description

• Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.
• Planning for students Practical experience ward assignments and trainings in consultation with the HOD Academics.
• Planning of curriculum with the cooperation and collaboration of the HOD Academics.
• Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.
• Preferred Team handling exposure of patient care coordinators.
• Inbuilt empathy towards the patient and patient relatives.
• Knowledge of Hospital Billing components for IPD and OPD.
• Experience of handling TPA coordination and TPA queries for cashless facility.
• Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.
• Competent in Professional English (written and spoken) in terms of different professional operational scenarios.
• Proficient in training to provide outstanding services and ensure customer satisfaction.
• To educate students on how to address customer concerns and complaints promptly and professionally.
• To respond to customer needs and requests in a timely manner.
• Competent in teaching telephone etiquettes and resolve queries.
• To train to resolve billing concerns of customers and handle card and cash transactions.
• Knowledge of healthcare operations and quality parameters.
• Excellent communication IT Skills and people skills.

Education/Experience

• Experience Minimum 2 years of Clinical experience with one year of experience in working in Hospital billing department or 24 years of experience in Hospital Management.
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• Qualification MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 8 to 10 years of experience.

hospital management,billing,clinincal,healthcare,interpersonal communication skills