Employer Active
- USA
Not Disclosed
Salary Not Disclosed
1 Vacancy
Virginia Tax is seeking a Cisco certified Voice Engineer
3 days onsite 2 days telework. Parking NOT provided for contractors
Some ON Call required (every 4th week)
MAX VENDOR RATE: $$$
Critical Duties & Responsibilities:
Facilitate Realtime communications for the Department including Voice Call Centers Faxing Workforce Management Quality Management 247 Integrated Voice Response Hotlines and other Call Center scripts.
Evaluate and manage the deployment new releases of products including but not limited to Verint Workforce Optimization Cisco Unified Call Manager Cisco Unified Contact Center Express E911 and Emergency Notification Systems and Biscom Enterprise Fax solutions. Manage and support deployment of new VOIP endpoints including phones VPN phones and conference phones.
Plan organize coordinate assign schedule and monitor work with staff to work with business units to design develop test and deploy custom Auto Call Distributor Computer Telephony Integration and Intelligent Voice Response scripts to support the Agency s goals.
Plan organize coordinate assign schedule and monitor installations upgrades and maintenance of servers and clients.
Collect and analyze data troubleshoot and help with decisions.
Utilize and adhere to Agile/Kanban methodology and other departmental work management practices and principles and successfully manage assigned projects. Contribute to the use and success of structured project management tools and methods including analysis and design milestone monitoring and identification of critical path milestones.
Work assigned tickets for all supported infrastructure systems and devices.
Full Time