Systems Administrator

System Administrator 3

Ft. Meade MD

US Citizen

$164K $194K

Provides support for implementation troubleshooting and

maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.

Provides support to IT systems including daytoday operations monitoring and problem resolution for all of the client/server/storage/network devices mobile devices etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification diagnosis and resolution of problems.

Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX Linux and Windows operating systems and installs/loads operating system software troubleshoots maintains integrity and configures network components along with implementing

operating systems enhancements to improve reliability and performance.

The Level 3 System Administrator shall possess the following capabilities:

Provide support for implementation troubleshooting and maintenance of IT systems

Provide configuration management implementation and sustainment of compliance with

applicable system security controls.

Provide support to IT systems including daytoday operations monitoring and problem

resolution for all of the client/server/storage/network devices mobile devices etc.

Implement IAVA security patches and ensure patch status is recorded in appropriate systems of

record.

Provide support for the escalation and communication of status to agency management and

internal customers

Optimize system operations and resource utilization and perform system capacity analysis and

planning

Provide indepth experience in troubleshooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for

escalated tickets

Configure and manage UNIX Linux and Windows (or other applicable) operating systems and

installs/loads operating system software troubleshoot maintain integrity of and configure network components along with implementing operating systems enhancements to improve reliability and performance

Communicate and coordinate with the Information System Security Officer (ISSO) and

Information System Owner (ISO) regarding system changes as part of the Change and

Configuration Management Process

Support the ISO by completing required milestones of Plan of Action & Milestones

(POA&M)as directed and coordinate completion status with the ISSO to reflect status within the

Source System of Record for Security Authorizations

Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM)

policy.

Provide Tier 2 (Escalation) problem identification diagnosis and resolution of problems

Support the design of systems mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware applications and

software integration

Support the design of systems mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware applications and

software integration

Qualifications:

Bachelors degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelors degree.

Fifteen (15) years experience as a SA in programs and contracts of similar scope type and

complexity is required.

Six (6) years of experience with Service Management (ITSM) is required.

ITIL 4 platform certification is required.

Additional contract or position specific required experience for this level (skills technologies

expertise):

Experience Description

Four (4) years of experience with ServiceNow platform is required.

Two (2) years experience integrating ServiceNow with other applications is required.

ServiceNow System Administrator certification is required