System Support
System Support
Posted on :
16-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-02-2024
Job Description
Req ID : 2537169
Red Ember recruitment is recruiting for a Systems Support for our client based in Irene to provide system & technical support to all clients technicians and schedulers.
- Load all new installs and ensure that they are registered on the respective systems.
- Ensure events are correctly set up and functioning as per the Needs Analysis Document.
- Ensure that all swap out units are registered to the correct client and operational.
- Allocate all new installs to the correct fleet.
- Sign off event loading fleet allocation on batch file.
- Daily 7day installation checks PFK; ICAM FLEET; IVF
- Daily 24hr Health checks PFK; ICAM FLEET; IVF
- Daily 24hr Trigger report PFK; ICAM FLEET; IVF
- Desktop Fleet Checks as and when required.
- Identify critical errors and forward them to the Technical Department for further processing.
- Assist customers with footage requests technical queries and emergencies.
- Assist technicians with technical queries.
- Call units to test mic & speakers.
- Ensure Fleets are in good condition and advise of any fleets where there are quality and fault concerns to Management.
- Client System Training
- System Admin
Requirements
- Grade 12
Grade 12
Employment Type
Full Time
Key Skills
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