System Support Engineer

System Support Engineer will provide day to day localremote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. System Support Engineer provides Break Fix fault diagnosis and resolution. Providing fault analysis to customer s various core operating systems and platforms as well be able to provide support and apply desktop fault resolution for the approved application suite.

Reading error codes flashed up on the device
Swapping out hardware
Tracing faults using diagnostic devices and software
Upgrading components
Assisting the support staff of other serviceproviders
May require some staggered shifts
Will require some travel to sites
Other duties may be assigned
Common inventory management techniques knowledge

Daily Weekly and Monthly Reporting on IT Stock.

Requirements

Years of experience: Intermediate typically 1 to 3 years of applied skills and experience
Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC using client specific documentation provided by the client.
Familiarity with OSX iOS and Android operating systems in order to provide besteffort support to End users using related devices.
Working technical knowledge of Microsoft Office Products antivirus products desktop services to allow for resolution of software application issues.
Ability to utilize provided knowledge article to resolve issues with client specific applications.
Customerfacing soft skills including strong verbal and written communications
Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
Exercises independent judgment within defined practices and procedures to determine appropriate action.
Acts as an informed team member providing analysis of information and limited project input.
Evaluates unique circumstances and makes technical and procedural recommendations.
Distinctive service and customer orientation

Close attention to detail and ability to work independently as well as part of a team on multiple projects
Must be able to handle multiple tasks and adjust priorities within deadlines.

Years of experience: Intermediate, typically 1 to 3 years of applied skills and experience Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices. Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. Ability to utilize provided knowledge article to resolve issues with client specific applications. Customer-facing soft skills including strong verbal and written communications Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. Exercises independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project input. Evaluates unique circumstances and makes technical and procedural recommendations. Distinctive service and customer orientation Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects Must be able to handle multiple tasks and adjust priorities within deadlines.