System Administrator Telecommute

Title: System Administrator

Position: Contract

Work Location: Telecommute

Work Hours: 9am to 5pm (ET) with occasional after hours work during go live support for implementation.

Description:

Position background:

• Support and develop the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform.
• The contractors will possess specific skillsets to ensure a successful migration and provide ongoing support.

Describe the team:

• The candidate will be working with (number of team members breakdown of the teams skill sets team culture etc.).

Responsibilities:

• Genesys Cloud design and Administrator Knowledge of Genesys Architect IVR. Experience with Dialer and Integrations Text to Speech and ASR. Most have broad Genesys Cloud knowledge.

Ideal candidate background:

• Knowledge of Pureconnect to Genesys Cloud CX support with broad knowledge of Genesys applications and best practices.

Skills/attributes are preferred : Certifications and experience directly with implementation of Genesys migrations to the Cloud.

license or certification: Would desire a Genesys certified person so that they can directly open support tickets.