Stemz Healthcare
As a member of the GSOC/Corporate Security the CCTV operators are mainly responsible for operating
and maintaining surveillance equipment watching both live and recorded video surveillance footage
reporting incidents or suspicious behavior and contacting the authorities when necessary for QMC
operations globally.
He/she will report to the Team Leader/Sr. GSOC executive and will ensure all Non compliances security
breaches and security guidelines are strictly followed across all global locations.
Reporting Structure:
This role will report to the Manager Corporate Security or to the Team Leader/Sr. GSOC
Closely monitoring the CCTV cameras of the respective center / location as assigned by the
Team Leader/ Security Manager using the standard checklist
Follow the standard process of notifying to the center manager / reporting manager/
department managers in the event of any noncompliances / suspicious activity observed and
then raise these in the form of non compliances via email with details of the noncompliance.
Timely identification of new requirements of cameras at assigned locations.
Marking of cameras on CCTV layout maps.
Updating of IP list of cameras and NVR.
MIS reports ensuring that the reports are kept updated.
Upkeep the tracker of responses and closure of the noncompliances reported for various
locations as per the TAT.
Daily check for the health status of the CCTV / surveillance system installed at various location
and maintain record for the same.
Reports the malfunctioning of the system and take corrective actions to resolve the problem as
per the TAT defined.
Ensuring that that CCTV monitoring for the assigned locations happen until the end of center
operations.
Support the Team Leader / Manager Corporate Security in reviewing relevant CCTV footage/
snapshots / merging of CCTV footage as and when required as part if all critical investigation
Upkeep the Daily / weekly / monthly record of noncompliances.
Upkeep the VRF data shared Centre wise as per the VRF process (48hrs prior intimation and
24hrs urgent requirement).
Maintaining safety and confidentiality of the organization
Watch for irregular or unusual conditions that may create security concerns or safety hazards.
CCTV Operators must be able to maintain and repair the equipment whether its analog or digital
as and when required.
Properly storing footage and correctly catalog all footage so that it can be easily recalled later.
Incident reporting problem reporting and call logging.
Image pulling MIS Reporting.
Metrics & Organization Management:
Performance Metrics:
Raise red flags on time
Always maintain confidentiality
Zero lag in device working
Zero log in video recording
Qualifications Experience and Education Requirements:
Any Diploma Holder/ Any Graduate
Minimum of one (01) year required in the related field of the position
Experience in handling multiple CCTV cameras
Technically sound knowledge of CCTV cameras wirings fittings etc.
Knowledge of security equipment
Mandatory Skills
Always maintain confidentiality
Should be alert and observant
Ability to monitor CCTV screens over long periods.
Ability to react quickly and approach responsibly
Telephone communication skills
Proficient computer skills including Microsoft Office
Good oral and written communication skills
Active listening skill
Attention to detail
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