Support Manager - DACH German Speaker fmd

About us

We are B2B sales experts who have packaged our collective knowledge wisdom and experience into one sales platform. By providing a SaaS solution and tailored advisory services to our clients we help SaaS companies consulting teams IoT businesses engineering companies and professional service businesses build their client base and revenue with confidence.

We are obsessed with transforming our industry every day for the sake of the clients we serve so that they can keep growing with unrelenting momentum. A commitment to excellence pulses at the heart of all we do as does honesty and integrity.

Tasks

In a nutshell what are we looking for

• A highly selfdriven organized and detailoriented person in charge of handling internal operations focusing on administrative tasks and collaborating closely with Sales Customer Success and Data teams.
• A customercentric individual providing topnotch support via email and educational video calls to boost efficiency and client satisfaction.

Responsibilities

• Internal Team Support (Sales Customer Success Data): Assist with administrative tasks (e.g. primarily email responses data research & data cleaning).
• Customer Support: Handle client inquiries via email systematically logging relevant details in our software.
• Customer onboarding: Guide new customers in using our software by conducting training sessions or video calls with them.Side projects: Initiate any additional project aiming at continually enhancing our customer satisfaction and internal efficiency.

Requirements

Qualification:

• Previous experience in a customerfacing and/or administrative role in a dynamic startup agency or high growth environment (preferably in SaaS or B2B).
• Techsavvy person: comfortable with learning and using new technologies and able to navigate various digital platforms effectively.
• Proficient in GSuite: solid understanding and application of GSuite (especially Google Sheet).

Languages:

• German proficiency (must have): native speaker or strong professional proficiency with a C1 level.
• English proficiency: ability to speak and write fluently and idiomatically.

Skills:

• Rigorous and organized person: detailoriented and skilled at prioritizing tasks and staying focused.
• Customercentric person: dedicated to building positive relationships solving problems and delivering value to customers with the goal of creating loyal and satisfied customers.
• Collaborative team player with strong independent work capabilities.
• Curious and eager to learn.

While not every item on the list is a musthave if you have got the skills we want to see them! Send over your resume and we promise to give it a thorough review. You will not be left hanging we respond to all applicants!

Benefits

What you will find at Cleverep

• Competitive salary.
• Flexibility: hybrid work coupled with flexible working hours.
• Offices: modern office facilities located in the center of Barcelona (Urquinaona).
• Startup spirit: join the opportunity to build up a bootstrapped company from its early stages onwards and to shape the direction of the company in a highly dynamic market environment!

Ready to embark on an exciting journey with Cleverep Were eager to review your application and will reach out within a few days to discuss the next steps in our hiring process. Were looking forward to getting to know you better!