Support Executive

Job Title Support Executive

Location Stamford CT/Hartford CT(Onsite)

Job Description:

A skilled Desktop Support Technician ready to join our End User Computing and Site Reliability Engineering (EUC SRE) team.

As a Desktop Support Technician you will be responsible for maintaining and troubleshooting computerrelated infrastructure including video conference equipment and assisting employees including our Senior Management Team experiencing IT difficulties.

You will:

Maintain hardware asset management and recommend laptop Procurement to meet the organization needs.

Configure workspace as requested.

Repair test image and clean PCs laptops monitors printers and other related hardware.

Manage video conference rooms. Configuration software updates hardware issues. Readiness health checks for all major events /meetings.

Provide support to network team in troubleshooting issues with network hardware.

Support desktop engineering team in imaging and testing new configuration changes.

Manage mobiles (iOS and Android) hardware assets.

Coordinate with vendors to repair and test hardware.

Collaborate with engineering teams to develop/test automation scripts using python/PowerShell/shell scripting to selfheal known issues of video conferencing and M365 Suite

Developing synthetic monitoring for all End user computing services

Work out of our Stamford or Shelton offices based on the business need.

As a Desktop Support Technician

Bachelors degree in computer science or related field.

5 years of experience in PC/Laptop build and PC refresh of Windows and Mac laptops.

Experience in fixing hardware issues related to PC / Laptop and IT accessories.

Experience in handling Video Conference configuration and troubleshooting and performing health checks using Grafana / Dynatrace / Splunk.

Experience collaborating with engineering teams to develop/test automation scripts using python / PowerShell / shell scripting.

Experience in developing synthetic monitoring for all End user computing services.

Knowledge in Active Directory (ADDS) SCCM Azure AD Microsoft Intune and JAMF Pro.

Knowledge of security patching software packaging & deployment and mobile device management.

Preferred

Good understanding of Agile Scrum/Kanban JIRA Project and Confluence as demonstratable through formal education or direct experience.