Support Engineer Remote in Senegal

About Valiantys

Valiantys is the leading global consulting and services firm dedicated to Atlassian. We accelerate business transformation by digitizing processes and modernizing teamwork using the best Agile methods and tools. Our Atlassian technical expertise is unparalleled and we support our customers across the entire spectrum of their projects on those platforms. Because teamwork requires more than just tools we help them bridge the gap between their applications and strategic practices such as SAFe and ITIL. Over the last 15 years we have helped in excess of 5000 customers to achieve their desired business outcomes at a reduced time to value through improved team collaboration.

At Valiantys we talk straight we share and take part we are mindful of what matters we make every interaction remarkable and we never stand still. If you think the 5 values sound familiar to you we bet you will love working with us!

Tasks

Job summary

Valiantys is looking for a full remote support engineer based in Senegal

If you are looking for a rewarding opportunity within a forwardthinking international tech company come join our energetic and driven 24/7 support team.

Things youll be working on :

• You will provide technical support & advise our international customers on their use of Atlassian tools (JIRA Confluence BitBucket HipChat etc.) and Atlassian ecosystem addons.
• You will be responsible for managing service requests and incidents.
• You will be the clients first contact point advising them through the situation and proposing clear and simple solutions to answer to their requests within the defined SLA.
• You will feed and improve our documentation through your ongoing experience with the customers.
• You will work as part of a team to report on support activities and strive for continuous improvement in this domain.

Part of your everyday tasks will be to:

• Ensure Atlassian tools advanced configuration (modify screens assign permissions on Jira workflows...)
• Create Confluence page templates manage spaces and user groups configure security rules...
• Configure Tomcat and Apache HTTPD servers
• Set up certificates (SSL...)
• Analyze logs
• Write Groovy scripts
• Manage AWS servers migration

Requirements

What you need to be successful

You have a masters degree or just graduated in computer science or/and you have at least two years of experience in customer technical support.

You speak English and French fluently.

You have strong knowledge of databases (MySQL Oracle SQL Server etc.).

You feel at home with system administration and have already written scripts under Linux.

You are craving a dynamic work environment where youll have a large amount of autonomy and responsibilities.

You are a great listener and have a real sense of the end result.

You know that providing great customer satisfaction on a human level is what will make a difference!

Otherwise you are a curious and fast learner!

A nice to have :

You have experience with Cloud platforms e.g. AWS.

Ideally you have already worked with Atlassian tools and are comfortable with the ecosystem.

Previous work experience in an international context is appreciated.

Benefits

Why you should apply

People are our biggest asset and we work hard to make sure Valiantys is not only a great place to work but also provides a platform for you to grow.

Ownership. You will have a very strong influence on the Talent Acquisition strategy and will have ownership of your territory

Training. We provide the time and budget to help you grow.

Flexibility. We understand life is about balance and we provide flexibility and support to help you achieve your life goals.

Salary & benefits: We reward our people well for their hard work plus we have an excellent benefits package.

• Up to 80% health insurance
• Financial participation to your internet subscription
• HomeOffice Program
• International work environment and a multicultural team
• Fun activities and gettogethers with the team free coffee and tea because its always welcomed!