Support Engineer L1

The company

Nebius AI is an AIcentric public cloud platform specifically crafted to serve AI models for training and inference.

Our mission is to help ML practitioners concentrate on their core jobs while DevOps MLOps and infrastructurerelated tasks are handled by us. The idea is to build an MLspecific cloud platform covering the entire ML lifecycle from A to Z: from data preparation and labeling to ML training and inference.

We recognize the potential of ML and AI technologies and aim to provide our future users with the perfect environment to train and finetune their models. We are committed to delivering the best user experience and excellent customer support.

Four development hubs:
Nebius is headquartered in the Netherlands with hubs in Finland Serbia and Israel.

Data center in Europe:
Our own data center in Finland features server racks designed inhouse for MLspecific high load with powerefficient solutions including a freecooling system.

500 professionals:
Our mature team of engineers has a proven track record in developing sophisticated cloud and ML solutions and designing cuttingedge hardware.

The role

Were looking for an Engineer L1 to help external users and colleagues navigate through challenges related to using Nebius Cloud. You will be accountable for the performance of cloud services and instrumental in identifying service weaknesses vulnerabilities and areas for improvement.

Youre welcome to work in our office in Belgrade Serbia hybrid or remotely.

The job includes night shifts.

In this position your responsibility will be to:

• Diagnose performance for cloud systems and networks
• Troubleshoot user networks and databases (PostgreSQL GP CH)
• Help clients configure and branch managed K8s clusters
• Consult on cloud API usage resource expenditures and payment
• Update customers on new cloud services and act as a liaison between the user and the service
• Update the knowledge base
• Help internal services liaise with Nebius Support and inform users about incidents

We expect you to have:

• Solid understanding of OS basics networking and virtualization
• Familiarity with the enterprise environment
• Knowledge of web stack: HTTP basic response codes and headers cURL REST API
• Experience working with database management systems
• Ability to swiftly identify and address user problems
• Ability to follow rules while taking the initiative for nonstandard solutions when necessary
• Excellent interpersonal skills and the ability to articulate thoughts clearly
• Ability to quickly switch between tasks
• Ability to own decisions accepting and recognizing mistakes
• Objectivity in evaluations regardless of the external context
• Capacity for accepting constructive criticism and the ability to accurately selfassesses actions
• Ability to read and comprehend technical documentation
• Fluency in English

It would be an added bonus if you had:

• Experience with gRPC
• Knowledge of JS Python PHP YAML and JSON syntax

Does all that sound like your kind of challenge Then join us!