Support Engineer
Support Engineer
Posted on :
12-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-04-2024
Job Description
Req ID : 2712722
The responsibilities of the Support Engineer are as follows:
Contribute to the handling and resolution of incidents.
Contribute to the support of the RUN N2/N3 team and to the resolution of incidents/problems related to production.
Contribute to the analysis of incidents by the IT RUN team and recommend the actions to be implemented depending on the incident reported.
Contribute to the implementation of developments to resolve the incident.
Contributing to the unit tests and writing the documentation relating to the changes made before going into production.
Contribute to the respect of commitments/SLAs
Contribute to the respect of commitments in terms of deadlines and quality of provided work
Contribute to compliance with standards specific to the activity
Contribute to the improvement of the indicators of the team in order to improve the quality and the company s brand
Contribute to the respect of the development standards chosen by HPS as part of its activity
Contribute to the definition of the development guidelines for specific maintenance procedures
Helping to support the RUN team.
Assist the RUN teams in production
Contribute to the validation of deliverables / procedures for the RUN/PROJECT team during deployment.
Assist the RUN team with requests for training/technical consultation.
Provide training for the RUN teams
Contribute to network improvements and carry out the regression tests
Ensure oncall duty according to the schedule and respond to intervention needs outside working hours.
Help to draw up oncall schedules
Respond and deal with incidents outside working hours
Requirements
Key Requirements:
Bachelor s Degree in computer Science or equivalent studies/ experiences
Minimum of 3 years of professional experience in Payment domain
Good skills in development and coding (PL/SQL CCJava HTML Python Oracle Data Base .)
Handson experience in incident management
Proven resultsoriented person with focus on delivery
Excellent communication and interpersonal skills to manage functional and technical stakeholders across multiple business units
Ability to work under high pressure and provide clarity in confusion situations
Qualifications: Bachelor's degree in Business, Sales, Marketing, or a related field preferred. Minimum of 2-3 years of experience in selling banking software or related technology solutions. Proven track record of meeting or exceeding sales targets. Strong understanding of banking operations, financial products, and software solutions. Excellent communication, presentation, and negotiation skills. Ability to build and maintain strong client relationships. Self-motivated with a results-oriented mindset. Proficiency in using CRM software and sales tools. Willingness to travel as needed for client meetings and industry events
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
