Support Engineer fmd - Cloud

Tasks

We are currently looking for a Support Engineer (f/m/d) for Karlsruhe or Berlin.
* Support our modern highperformance public cloud and assist our customers and users with questions about its use.
* With strong communication skills knowhow and patience you will help our customers set up and operate their virtual infrastructure.
* You manage incidents and service requests independently in order to offer our customers the fastest and best possible solution.
* You are an active part of the continuous improvement of our services and service management processes.

Qualifications

* Very good experience with Linux and Microsoft operating systems (both client and server) as well as confident working on the command line (e.g. Bash or PowerShell).
* You have a strong sense for service management and see yourself as a service provider for customers/clients.
* Very good knowledge in the administration of e.g. Apache DNS DHCP routing firewalling FTP SSH and VPN.
* Very good knowledge of general IT infrastructures and in the areas of networking as well as virtualization.
* The use of standard tools facilitates your daily work as well as your skills in configuring various server services.
* Even with complex requirements you keep the necessary overview.
* You enjoy working in a team and are processoriented.
* Openminded towards shift work and oncall duty.
* Bonus: ITIL V3 foundation certification.
* Fluent German and good English skills.

Note: At the end of the application process candidates must undergo a security check. Your consent will be requested in good time during the process.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trustbased working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties as well as workshops.
• Numerous training and development opportunities.
• Various health offers such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and mediumsized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America with its services being accessible worldwide. With its Web Presence & Productivity portfolio IONOS acts as a onestop shop for all digitalization needs: from domains and web hosting to classic website builders and doityourself solutions from ecommerce to online marketing tools. In addition the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications regardless of for example gender nationality ethnic or social origin religion disability age as well as sexual orientation and identity physical characteristics marital status or any other irrelevant factor subject to applicable law.