Support and Deployment Engineer

If you have ever watched a television show or live event or enjoyed a movie in VOD on your phone or tablet this experience was likely brought to you through an Ateme solution.

We are Ateme (PARIS: ATEME). We are the video delivery leader helping leading content providers service providers and pure streaming players boost their engagement acquire new viewers and create new sources of revenues. Leveraging our continuous investment in R&D and innovation we empower our customers to deliver a high quality of experience on any screen.

Delivering video experiences also has an impact on our world. Thats why our multiple awardwinning engineering teams design efficient and flexible solutions that cut waste with no compromise on quality. So that viewers can enjoy their unique experiences and the world we live in well into the future.

Thanks to a strong CSR policy that reinforces our mission to Make the entertainment and video experience captivating greener and accessible to everyone we strive every day to build a better and more sustainable future for our planet our people and our ecosystem.

At Ateme we value innovation collaboration empowerment agility and everyones contributions. We offer crossculture enrichment thanks to employees of 30 different nationalities. We consider the globe as our playground and we facilitate mobility internationally especially in our offices in France Sao Paulo Denver New York and Singapore.

Be part of our team and join our fantastic journey!

Location:
This position is based in Mexico City with opportunities for travel across the dynamic LATAM region.

Join our dynamic team as a Project Deployment and Support for our LATAM operations! In this pivotal role youll spearhead project deployments and provide toptier technical support across the region. As the primary interface between our cuttingedge solutions and our valued clients youll enjoy a diverse array of responsibilities ensuring seamless project execution and unparalleled customer satisfaction.

Project Management:
Lead project deployments with precision and expertise overseeing crucial tasks such as factory/staging tests system integration and interoperability management.
Execute system configurations and documentation guaranteeing the highest standards of quality and compliance.
Foster collaborative relationships through onsite integration with customer technical staff and conduct rigorous site acceptance tests ensuring flawless implementation.
Keep projects on track through diligent tracking followup and proactive issue resolution.

Technical Support:
Provide responsive technical support via phone email and onsite visits serving as a trusted advisor to resolve customer incidents promptly and effectively.
Conduct indepth analysis of technical issues leveraging your expertise to deliver tailored solutions and manage test platforms for thorough evaluation.
Validate patches and hot fixes offering invaluable internal support to our presales and system engineering teams.
Empower customers with comprehensive technical training and support contributing to their success and satisfaction.

Administration and Documentation:
Drive efficiency and knowledge sharing by managing our CRM database and curating a robust knowledge base of technical notes and documentation.
Craft meticulous maintenance documentation and contribute to the ongoing enhancement of support processes ensuring continuous improvement.
Play a pivotal role in product documentation enhancing datasheets release notes and manuals to enrich our customer experience.

Desired Experience:
Hold an engineering diploma in computer science engineering or related technical fields demonstrating a strong academic foundation.
Fluent in English with proficiency in an additional language being advantageous.
Previous experience in customer support and/or R&D is a plus showcasing your versatility and adaptability.
Possess strong Linux administration skills and a deep understanding of corporate networking principles.
Proficiency in container virtualization (e.g. Docker Podman) and familiarity with Kubernetes is highly desirable.
Cultural knowledge of video streaming protocols and digital video technologies is beneficial.
Exceptional communication skills problemsolving abilities and a collaborative mindset are essential for success in this role.
Willingness to travel within the LATAM region (3050%) and occasional 24x7 support availability further enhance your suitability for this position.

Embark on an exciting journey with us and become an integral part of our passionate team where innovation excellence and customer satisfaction are at the heart of everything we do! Apply now to join our mission of shaping the future of technology in LATAM and beyond.

EQUAL EMPLOYMENT OPPORTUNITY

ATEME SA and all its subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.